Analyst, Business Intelligence & Operations

ISACA is a global organization that champions trust in technology and empowers its community through knowledge and resources. The Analyst, Business Intelligence and Operations will support the Corporate Development and Strategy team by providing data-driven insights and managing business intelligence tools to enhance decision-making and strategic initiatives.

Responsibilities:

• Own the ongoing management, maintenance, and enhancement of Power BI dashboards and other business intelligence solutions that provide visibility into key performance indicators, business trends, and operational metrics
• Partner with stakeholders to understand business questions and reporting needs and translate them into meaningful dashboards and visualizations
• Monitor data accuracy, refresh schedules, and dashboard performance; troubleshoot routine issues; and coordinate with technical resources when more complex data or systems support is required
• Continuously identify opportunities to use business intelligence to strengthen strategic and operational decision-making
• Manage business-facing platforms and technologies that enable strategic objectives, including innovation platforms, virtual data rooms, and other tools used by the Corporate Development and Strategy team
• Gather and document business requirements, manage relationships with external vendors, coordinate platform enhancements, and ensure tools are effectively configured and utilized
• Serve as a knowledgeable business owner who can connect organizational needs with technology capabilities without functioning as an IT engineer or system developer
• Advance Corporate Development and Strategy initiatives through research, data analysis, business case development, and evaluation of strategic opportunities
• Synthesize quantitative and qualitative information to identify trends, develop insights, and inform recommendations
• Partner with leaders and cross-functional stakeholders to gather information, monitor strategic initiatives, and help translate organizational priorities into actionable plans
• Support the development and execution of new business initiatives and other projects that advance organizational growth and transformation
• Explore and recommend practical applications of AI, automation, and emerging technologies that can improve strategic analysis, workflows, reporting, communication, and project execution
• Stay current on evolving AI capabilities and identify opportunities to responsibly integrate AI-enabled approaches into the team's work
• Partner with appropriate stakeholders to evaluate solutions and support adoption while considering organizational requirements related to security, privacy, and responsible technology use
• Participate in special projects, research assignments, presentations, documentation, and other Corporate Development and Strategy activities as business needs arise
• Develop and maintain process documentation, user guidance, and other resources that support the effective adoption and sustainable use of business intelligence tools, platforms, and technology-enabled processes

Requirements:

• Bachelor's degree in Business, Computer Science, Data Science, Information Science, Business Analytics, or a related field; or equivalent relevant work experience
• 3+ years of progressively responsible experience in business intelligence, data analytics, business operations, corporate strategy, technology enablement, or a related business-facing analytical role
• 2+ years of experience working with Power BI or similar business intelligence and data visualization tools, such as Tableau or Looker
• Experience supporting business intelligence, analytics, business operations, strategy, or cross-functional initiatives
• Experience working with Power Automate or similar workflow automation tools
• Experience with Salesforce or similar CRM systems
• Experience gathering and translating business requirements into practical technology, reporting, or process solutions
• Experience working cross-functionally with business stakeholders and communicating technical or complex information to non-technical audiences
• Ability to synthesize complex information and communicate insights in a clear, concise, and actionable manner
• Demonstrated ability to manage multiple priorities and move projects forward in an evolving business environment
• Experience identifying and applying AI to improve efficiency in a professional environment, while applying responsible AI, data privacy, and governance considerations
• 5+ years of progressively responsible experience in business intelligence, data analytics, business operations, corporate strategy, technology enablement, or a related business-facing analytical role, preferably within a corporate development, strategy, transformation, or growth-oriented environment
• Experience supporting corporate strategy, corporate development, strategic planning, or business transformation initiatives
• Experience managing or coordinating relationships with external technology vendors
• Working knowledge of SQL and data querying
• Strong understanding of statistical and analytical concepts
• Experience with innovation management platforms, virtual data rooms, or similar business technology platforms
• Experience identifying and implementing practical AI or automation use cases in a business environment
• Relevant certifications in Power BI, business intelligence, data analytics, project management or AI