Customer Service Technician

Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs. The role involves responding to technical issues escalated by customers and acting as a liaison between operations, the client, and Engineering/Development.

Responsibilities:

• Respond to technical issues escalated by customers
• Act as a liaison between operations, the client, and Engineering/Development
• Respond to end user request for assistance using existing manuals and scripted responses
• Effectively interact with customers
• Refer ongoing issues to the appropriate engineering support team

Requirements:

• High school diploma or GED
• Experience with problem solving, debugging, and providing solutions to technical issues
• Ability to prioritize and execute tasks in a high-pressure environment
• Experience working within a team-oriented, collaborative, agile environment
• Highly self-motivated and directed with the ability to manage multi-discipline triage calls
• Experience documenting and communicating work-a-rounds and solutions clearly