Product Manager

ONEOK is a Fortune 500 company with over 100 years in business, recognized as a leading midstream service provider. The Product Manager will lead the discovery, strategy, and delivery of digital solutions to enhance customer experience and operational performance.

Responsibilities:

• Define product vision, strategy, roadmap, outcomes, and success metrics aligned to business goals
• Build business cases and recommendations using customer insights, market analysis, operational data, and financial information
• Monitor product adoption, performance, and business outcomes to guide ongoing strategy
• Partner with stakeholders to identify opportunities, pain points, root causes, and business challenges
• Conduct customer, user, and stakeholder research to understand needs, workflows, and motivations
• Translate insights into clear problem statements, priorities, and product opportunities
• Evaluate business processes, data flows, technology, and organizational impacts as connected systems
• Identify dependencies, risks, bottlenecks, and trade-offs across business domains
• Assess solution options, including build-versus-buy considerations, to support long-term value creation
• Partner with Product Owners, analysts, designers, developers, operations, accounting and business teams to move solutions from discovery through delivery
• Ensure solutions address business objectives and deliver measurable outcomes
• Support launch, adoption, continuous improvement, and value realization
• Build alignment across cross-functional teams and stakeholder groups
• Communicate complex topics clearly for different audiences
• Influence decisions through data, structured analysis, and compelling business recommendations
• Support change management, adoption, and organizational readiness

Requirements:

• Bachelor's Degree Business Administration (BBA or MBA), Information Technology, Computer Science or related field with specific job related experience
• Master's Degree M.S. or MBA
• 10+ years job related experience with degree; 12+ years directly related experience without degree
• 5+ years of experience in product management, strategic planning and product innovation roles in software products and services, of which 3+ years of experience as an agile Product Owner or Product Manager in software development scrum teams, is required
• Broad IT domain experience in three or more of the following areas: Product Management, Applications Development, Enterprise Architecture, Project Management, Vendor Management, Quality Assurance, Infrastructure and Maintenance and Support
• Experience in converting business requirements and functional requirements to use cases, epics, and user stories with acceptance criteria
• Previous experience working in a Product Line operational model
• Technical background with experience in software development or web technologies
• Hands-on experience in technologies including Atlassian Suite, Microsoft Office Products, Microsoft Dynamics, Figma, and/or InVision
• Previous experience as a Product Manager of digital products or in Agile Scrum roles such as Product Owner
• Knowledge of: product management principles, practices, and processes
• Knowledge of: of the market, competition, and customer needs
• Knowledge of: agile development methodologies and tools
• Knowledge of: technology trends and how they impact product development
• Knowledge of: financial and business metrics to make data-driven decisions
• Ability to: think strategically and plan
• Ability to: make decisions with incomplete information and navigate ambiguity
• Ability to: understand how people, processes, technology, data, and organizational dynamics interact within a larger ecosystem
• Ability to: influence outcomes without formal authority across multiple business functions
• Ability to: have excellent communication and collaboration skills to work effectively with cross-functional teams
• Ability to: define ambiguous business challenges, separate symptoms from root causes, and establish clear, actionable problem statements
• Ability to: evaluate competing perspectives, challenge assumptions, identify risks, and make informed recommendations
• Ability to: have strong project management and organizational skills
• Ability to: drive innovation and new product development
• Ability to: define and articulate product vision and strategy
• Ability to: analyze market trends and customer needs to identify new opportunities
• Ability to: create and maintain a product roadmap that aligns with business objectives
• Ability to: build and manage relationships with internal and external stakeholders
• Ability to: adapt to changing market conditions and adjust product strategy accordingly
• Ability to: lead organization adoption of new processes, tools, and ways of working
• Experience in large scale Agile Software Product Development processes (e.g. SAFe)
• Experience with automated data mining/formatting/coding
• Oil & gas experience