Senior Business Analyst

Tantus, a Sikich Subsidiary, is seeking a Senior Business Analyst to provide senior-level business analysis and support for a federal mission-critical system. The role involves engaging with stakeholders, managing requirements, and leading testing efforts to ensure successful project delivery.

Responsibilities:

• Serve as a senior business analysis lead supporting a federal mission-critical application, acting as a trusted liaison between customer stakeholders, product owners, developers, testers, and project leadership
• Engage customers with polished, professional communication; facilitate productive discussions, manage expectations, ask probing questions, and communicate recommendations clearly and confidently
• Lead requirements elicitation through interviews, workshops, document reviews, process analysis, backlog refinement sessions, and working sessions with business and technical stakeholders
• Analyze business processes, pain points, operational needs, and system impacts to define practical, customer-focused solutions that align with mission objectives and delivery constraints
• Produce high-quality Business Requirements Documents (BRDs), functional requirements, process flows, use cases, user stories, acceptance criteria, decision logs, and supporting analysis artifacts
• Write clear, complete, and testable Jira tickets, including well-structured epics, features, user stories, tasks, defects, acceptance criteria, dependencies, assumptions, and supporting context for delivery teams
• Manage requirements throughout the lifecycle, including documentation, prioritization support, traceability, change control, clarification, validation, and alignment with approved scope
• Apply independent thought leadership to identify gaps, risks, dependencies, and opportunities for process or system improvement; recommend options and guide stakeholders toward sound decisions
• Translate business needs into actionable requirements for technical teams while ensuring the final solution remains understandable, usable, and valuable to customer stakeholders
• Support Agile/Scrum delivery activities, including sprint planning, backlog grooming, daily coordination, sprint reviews, retrospectives, and ongoing refinement of requirements and acceptance criteria
• Collaborate closely with QA and development teams to ensure requirements are testable, defects are clearly documented, and delivered functionality satisfies business intent
• Flex across business analysis and testing responsibilities as project needs evolve, including test planning, test case development, functional testing, regression testing, Section 508 testing, user acceptance testing, and defect validation
• Develop and maintain testing artifacts such as test plans, test scenarios, test cases, test reports, test metrics, defect reports, and Requirements Traceability Matrices
• Support manual and automated testing processes and use testing tools such as Selenium, SortSite, SiteImprove, and JMeter, as appropriate
• Use tools such as Jira, Team Foundation Server, Visio, and Axure to manage requirements, create mockups, model processes, track delivery progress, and support stakeholder alignment
• Conduct business process re-engineering and workflow analysis to improve efficiency, reduce ambiguity, and support modernization of business and system processes
• Operate with minimal supervision in a fast-paced environment, balancing multiple priorities, working under tight deadlines, and maintaining strong attention to detail
• Rapidly develop subject matter expertise, earn customer trust, and communicate effectively with senior leadership, business users, technical teams, and cross-functional delivery partners
• Demonstrate excellent verbal, written, analytical, consultative, and interpersonal skills, with a strong commitment to quality, professionalism, and customer service
• Support related IT systems, software development lifecycle, software testing lifecycle, user support, and delivery activities as required

Requirements:

• Master's degree and eleven (11) years of relevant experience, or Bachelor's degree and thirteen (13) years of relevant experience
• Degree in information systems, business systems, management information systems, IT management, or other IT degree
• Engineering, math, and science degrees are acceptable substitute degrees
• Proven experience leading requirements elicitation, business process analysis, and creating high-quality BRDs, user stories, use cases, acceptance criteria, and traceability artifacts for complex IT projects
• Strong ability to collaborate with customers, product owners, developers, QA teams, and senior leadership, facilitating workshops, managing expectations, and translating business needs into actionable technical requirements
• Hands-on experience supporting Agile/Scrum teams, including backlog refinement, sprint planning, requirements management
• Experience supporting the full software testing lifecycle, including test planning, test case development, functional/regression/UAT testing, defect management, and familiarity with tools such as Selenium, JMeter, SortSite, and SiteImprove
• Demonstrated ability to analyze business processes, identify gaps and risks, recommend process improvements, and deliver customer-focused solutions that align with business objectives and system constraints
• Proficiency with Jira, Visio, Microsoft Office Suite, and experience working across the Software Development Lifecycle (SDLC) with the ability to thrive in fast-paced, customer-facing Federal IT environments
• U.S. citizenship or lawful permanent resident (Green Card holder) status, as well as the ability to obtain a Public Trust clearance
• Excellent verbal, written, analytical, consultative, and interpersonal skills, with a strong commitment to quality, professionalism, and customer service
• Ability to operate with minimal supervision in a fast-paced environment, balancing multiple priorities, working under tight deadlines, and maintaining strong attention to detail
• Ability to rapidly develop subject matter expertise, earn customer trust, and communicate effectively with senior leadership, business users, technical teams, and cross-functional delivery partners
• Servant Leader – You are hyper focused on engaging employees, fostering their development, and building a positive culture
• Solutions Focused – You see opportunities in every business problem and can develop, articulate, and implement solutions
• Collaboration – You are a relationship builder across all levels of the organization and across all business units
• Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible
• Impact & Influence Thinking – You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives