IME Customer Service Admin

Dane Street is a fast-paced, Inc. 500 Company that processes over 200,000 insurance claims annually. The Customer Service Representative Administrator will oversee administrative duties related to the customer service process, ensuring timely handling of referrals and maintaining client satisfaction.

Responsibilities:

• Draft incoming referrals including demographic information, diagnosis, requested due date, and specialty within a timely manner of receipt
• Correctly & accurately complete the intake process by closing the intake according to proper workflow procedures
• Filter through client emails throughout an 8-hour workday providing necessary information to the appropriate referral while also delegating/escalating emails to the appropriate team member
• Assist with Dane Street’s 'Intake' to ensure that incoming referrals, records, fee schedules, etc. is uploaded into the respective case timely and with the appropriate notifications made
• Handle outreach emails/calls to clients in order to obtain the necessary information and/or medical records for the case to ensure proper handling
• Requesting and pulling medical records from client platforms such as iCase and uploading them to the respective referrals. Notify the CSR team once medical records are received
• Selecting and assigning incoming referrals. Ensuring the Queues are evenly distributed between CSR’s and QA’s
• Invoicing referrals on the CSR and QA board based on the confirmed physician’s fees and client quotes
• Assisting in auditing referrals with upcoming due dates to ensure the case was processed correctly
• Assisting with physician outreaches and referral assignments when team members are on PTO
• Other duties & special projects, as assigned and based on business needs

Requirements:

• Present exceptional communication skills with a clear understanding of company business lines
• The ability to apply critical thinking, manage time efficiently and meet specific deadlines
• Computer literacy and typing skills are essential
• Supply and support their own internet services
• Maintaining an uninterrupted internet connection is a requirement of all work from home position
• An Associate's Degree or Bachelor's Degree is preferred
• Business experience in a healthcare and/or insurance setting is preferred