Assurance Professional Practice Project Manager, Learning

BDO USA is a firm that provides assurance, tax, and advisory services to clients across the U.S. and around the world. The Assurance Professional Practice Project Manager, Learning is responsible for streamlining and monitoring a portfolio of critical projects and processes related to team policies, project management, and reporting, ensuring effective operations and communication among stakeholders.

Responsibilities:

• Develops, recommends, and implements policies in the work methods of the Assurance Learning Team used to scope, design, develop and test, implement and monitor materials and programs being produced by subject matter experts
• Analyzes the flow of activities and decision points in the preparation, development, maintenance, and finalization of deliverables by multiple teams working on priority projects
• Assesses current procedures and approaches to the workflow and development process, designs and recommends improvements to existing procedures, and develops new procedures and program aspects that improve overall effectiveness of operations and outcomes
• Supports data gathering efforts; curates data-driven assessments into the respective initiative’s facets’ ongoing compilation
• Tracks the execution of key projects and initiatives
• Provides strategic, analytical and project management support to all constituents
• Apprises leaders of noteworthy events, milestones, dependencies and issues
• Monitors priority action items, tracking progress and providing support to refine processes when needed; communicates timely updates to stakeholders; escalates issues when senior level attention is required
• Participates in working groups within the Assurance Practice in the development and assessments of new program processes to communicate upcoming changes and the related deliberate and disciplined adoption steps
• Assists with recurring cycle planning processes and established logistical workflows
• Monitors tasks closely to ensure they are being completed on schedule, on budget and within the quality parameters established
• Manages all aspects of SharePoint sites, Planners, and other Office 365 Work Collaboration technologies for the Assurance Learning Transformation team
• Manages any gaps or issues in projects with the respective work stream leads
• Provides actionable status updates and related information (phase, success measures, accomplishments to date, key risks that exist, key assumptions, key issues being managed, key dependencies), to Curriculum leaders
• Creates and continuously maintains various communication ‘collateral’ – scalable and directional depending on audience, stakeholder, etc
• Provides regular status updates on program portfolio (e.g., work streams/projects)
• Other duties as required

Requirements:

• Bachelor's Degree
• Two (2) or more years of management experience or five (5) or more years of administrative or project management experience
• Office 365 Suite experience – SharePoint, MS Forms, Planner, and other collaboration tools
• Microsoft Office Products, including Word, Excel, PowerPoint, and Co-pilot
• Ability to work in a deadline-driven environment and handle multiple projects / tasks with an attention to detail
• Excellent written and verbal communication skills including superior grammar, spelling, and punctuation that enable the incumbent to work with top level management and other executive level clients
• Possesses superior customer service skills
• Displays independent judgment, finesse, and diplomacy in all situations
• Consistently seeks to improve processes
• Able to delegate and diplomatically assign responsibilities as team lead
• Excellent organizational skills and detail orientation that enable efficient and effective multi-tasking
• Able to manage highly confidential information
• Ability to work well with all levels of management as well as outside external clients
• Team player who is willing to help as needed
• Experience in a professional services firm
• Prior project management experience
• Prior administrative experience
• Prior Learning and Development logistics and project management experience