Remote Platform Support Services Development Project Manager (VA ESOM)

Kentro is a company dedicated to advancing customers' missions and fostering professional growth. They are seeking a Remote Platform Support Services Development Project Manager to lead the development delivery organization across all Platform Support Services scrum teams, ensuring effective Agile governance and sprint execution.

Responsibilities:

• Provide direct oversight and management of all development scrum teams and their assigned Scrum Masters, ensuring consistent application of Agile ceremonies, sprint cadence, and delivery practices across every pod
• Establish and enforce Agile governance standards across the development organization, including definition of ready/done, backlog hygiene, sprint reporting, and velocity tracking
• Coordinate sprint planning, backlog refinement, and release scheduling across scrum pods to ensure development capacity is aligned with intake priorities and program commitments
• Partner with the Demand Manager and intake function to translate approved demand into sprint-ready work, and ensure prioritization decisions are reflected consistently across all teams
• Monitor scrum team health, velocity, and delivery quality, identifying and resolving blockers, resourcing gaps, or process breakdowns before they affect delivery commitments
• Serve as the escalation point for cross-team dependencies and delivery risks, working with the Solution Architect and track leads to resolve technical and sequencing conflicts
• Mentor and develop Scrum Masters, providing coaching on facilitation, stakeholder management, and adherence to program governance standards
• Report development delivery status, risks, and metrics to program leadership on a recurring cadence, supporting program-level reporting and option year planning
• Support continuous improvement of Agile practices across the program, incorporating lessons learned and standardizing successful practices across scrum pods

Requirements:

• Bachelor's degree and a minimum of 10 years of experience managing Information Technology related projects. An additional 8 years of relevant experience may be substituted for the degree requirement for a total of 18+ years of experience
• Well versed in life cycle and project management methodologies
• Experience tracking cost, schedule, and performance progress
• Ability to identify and mitigate risks
• Experience in ITSM and ITOM delivery
• Demonstrated experience directly managing multiple Scrum Masters or scrum team leads across concurrent delivery teams
• Strong working knowledge of Agile delivery frameworks (Scrum, SAFe, or similar), including sprint planning, backlog management, and release governance
• Experience establishing or enforcing delivery governance standards across multiple teams in a matrixed program environment
• Proven ability to manage competing priorities, resolve cross-team dependencies, and communicate delivery status to program and client leadership
• Excellent verbal and written communication skills, with experience presenting delivery status and risk to senior stakeholders
• ServiceNow Certified System Administrator (CSA)
• Experience managing development teams on a ServiceNow platform program, including familiarity with ServiceNow Agile Development or SPM modules
• Certified Scrum Master (CSM), SAFe Scrum Master, or equivalent Agile certification
• PMP or PMI-ACP certification
• Experience supporting federal IT programs, including familiarity with federal delivery governance and reporting requirements