Information Technology Apprentice (Data Services)

About Us:

The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check.

DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.

The Office of Information Technology (OIT) delivers enterprise information technology and telecommunication services as well as IT policy and standards, lifecycle investment planning, and privacy and security management.

The Infrastructure Services Division (ISD) operates the IT infrastructure for the state, which includes hardware, software and telecommunications. The division also develops and manages a variety of enterprise IT services. ISD consists of the following program areas: Application Infrastructure & Operations Solutions; Customer Service Center; Data Center Co-Location; Disaster Recovery and Business Continuity; Enterprise Cloud Smart Solutions; Enterprise Mainframe Computing and Database Services; Enterprise Servers; Enterprise Storage; and Unified Network Services.

What you'll do:

Under direct guidance & supervision, works toward acquiring the knowledge, skills, & abilities required to perform entry-level duties within an assigned information technology program area team: 

• Serves as an apprentice to designated staff learning core information technology competencies
• Attends training courses relevant to assigned information technology program area
• Assists assigned information technology program area team with daily tasks such as enterprise backup configuration, server maintenance, server patching, complete customer requests, & server monitoring
• Learns IT Change Management policies & procedures
• Assists with running reports for billing, backup status reporting, SLAs, & monitoring
• Builds foundational knowledge of data backup & protection concepts & strategies including WORM, 3-2-1, & others
• Leverages appropriate resources to build problem solving skills
• Learns foundational concepts of scripting

Performs other related duties as needed including: 

• Representing the agency & assigned program area to internal & external customers
• Scheduling meetings, preparing agendas, & taking meeting notes
• Providing project support for enterprise backup services projects
   

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Minimum Qualifications:

1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support 

-Or equivalent of Minimum Class Qualifications for Employment noted above. 

Job Skills: Information Technology

Knowledge:

• Computer hardware & software
• Ticketing software (e.g., Service Now)*
• Customer Service techniques & standards*
• State IT policies, procedures, & applicable laws*
• Operations & processes for diagnosing common or recurring system problems*
• Database procedures used for querying prior incidents to gather information*
• Enterprise Backup & Data Protection solutions (Physical & Virtual server, Databases, enterprise backup server management, storage management, disaster recovery planning)* 
• Incident response & handling methodologies*
• Principal methods, procedures, & techniques of gathering information & producing, reporting, & sharing information*
• Organization's core business/mission processes*
   

Skills:

• Technical writing & documentation practices (e.g., standard operating procedures, training documents, workflow diagrams) *
• Reading/verbal comprehension (i.e., comprehend & apply written & verbal instructions)
• Operating PC Hardware & Software (e.g., MS Word, Excel, PPT, Outlook)
• Critical thinking (i.e., impact analysis, troubleshooting)
• Conducting open-source research for troubleshooting network & client-server issues*
• Basic operation of computers
• Basic Scripting capabilities*
• Data protection strategies*

Abilities: 

• Communication (e.g., Oral, Written, Active Listening)
• Problem sensitivity/problem solving
• Time Manage (e.g., organization & prioritization)
• Active learning
• Match the appropriate knowledge repository technology for a given application or environment*

• Accurately define incidents, problems, & events in trouble ticketing system*

   

*Developed after employment

• When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the qualifications outlined on this job posting. 
• All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.
• If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.