CWS Case Manager - Intake / 61013964

Posting number: 190860

Department: Department of Social Services

Division: Human Services

Job classification: Case Worker I

Posting type: Open

Categories: Community Services, Health Services, Social Services, Human Services, Community and Social Services

Summary

SPECIAL NOTICE: This is a remote position and may be performed from anywhere within the state of South Carolina.

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Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The Intake Case Manager is responsible for taking a high volume of calls regarding alleged abuse and/or neglect of children and vulnerable adults, conducting a phone interview with each caller and assessing the risk of harm to the child/adult involved in the situation accurately and efficiently. Responsible for entering all gathered information into a database while conducting the interview over the phone in order to create an intake. The Case Manager is also responsible for using all available information to complete the intake and make a screening decision. Assigned work hours are Sunday to Thursday 8:30 a.m. to 5 p.m.

• Utilize interviewing skills to take referrals of child and adult abuse and neglect and provide excellent customer service to all reporters in accordance with DSS policy, Agency Mission, and GPS Practice Model.

• Document all information in CAPSS thoroughly and accurately.

• Utilize all available systems, conduct research, and analyze information.

• Utilize critical thinking skills to make recommendations for further services based on DSS policy and South Carolina statute.

• Ensure phone coverage during working hours and manage phone system configuration.

• Assist counties with support as requested.

• Work holidays and on call as needed.

• Maintain child welfare certification. Complete 20 hours of training yearly to include certifications that are required yearly. Is encouraged to attend and participate to assist with skills and development growth.

• Maintain an active routine of self-care and pursues support when necessary to minimize the threat of secondary trauma to physical and mental health. Understand the impact of trauma on families and secondary trauma on child welfare staff and applies principles to support families and staff.

• Require monthly travel to a local DSS office for software updates.

•  All other duties as assigned.

Examples of duties

Supplemental information

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments. Assigned work hours are Sunday to Thursday 8:30 a.m. to 5 p.m.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Welfare Services / Richland County

*Important Salary Information*

With the recent implementation of the Child Welfare salary plan funded by the General Assembly beginning in July 2021, front line case managers and team leaders (supervisors) will not only earn higher starting salaries when joining DSS than in previous years, but will also enjoy supplements to their starting salaries upon completion of training and competencies, attainment of BSW/MSW degrees for front line case managers, annual increases for years of continuous service, and salary increases upon attainment of established competencies/certifications for moving into Level 2 and Level 3 salaries.

New Child Welfare case managers will earn a starting salary of at least $45,721 during initial certification, depending on education level and degree type, with up-front starting salary supplements of 2.5% ($46,865) and 5% ($48,006) for candidates holding a Bachelor of Social Work (BSW) or a Master of Social Work (MSW) degree, and 10% ($50,293) for team leaders (supervisors), respectively. Following completion of training certification, assignment of caseloads with one year of completed experience, quarterly adjustments will be made to move successful trainees into the Level 1 salary bracket and will receive at least a 15% salary increase (adjusting their salary to $52,843, $54,165 or $55,400 depending on degree type), and $58,125 for team leaders (supervisors) at that time.

Annual salary increases of up to 0.50% per year will be awarded on a quarterly basis for each consecutive year a Level 1 case manager remains in his/her class/position.

In January of 2022, DSS rolled out additional opportunities for case managers to progress from Level 1 to Levels 2 and 3, with increases in salary averaging 2.5% for each increase in the case manager’s level of expertise under the salary plan. Level 2 and 3 child welfare staff will also see accelerated annual increases of 1% to 1.5% per year awarded for each continuous year served in his/her class/position. Progression from Level 1 to Levels 2 and 3 requires completion of specified requirements in the Advancement Pathway which include additional training, skill development, and practice model aligned competencies that increase in complexity as the career path progresses. Case reviews, data compliance reviews, field observations and employee self-assessments are used by supervisors to evaluate eligible employees’ demonstration of competencies and skills prior to approval to advance to the subsequent level.