Regional Field Service Technician (SERVICE+)

Responsibilities:

• As a SERVICE+ Technician, your role is to maintain proactive connections with customers by providing cursory assessments on our technologies, spare parts, and conveyor cleanliness.
• Provide consultation with key reliability personnel on perceived hurdles and questions they have on optimally maintaining and operating their Intralox systems along with giving feedback on the general health of our installed technologies and optimal peak preparedness.
• This position requires a strong mechanical background and a desire to interact with key customer contacts at multiple high focus Logistic & Material Handling locations. 
• Effective communication and planning skills are also needed to manage a territory of approximately 5- to 6-hour (400-mile) radius from key locations within the regions listed above. 
• Must be available for some further travel throughout North America as needed, but this is anticipated to be minimal. 
• Support & promote Activated Roller Belt (ARB) and ancillary conveyor equipment applications.
• Enjoy building customer relationships and effectively communicate with internal and external stakeholders.
• Perform health assessments, spares assessments, troubleshoot problem installations or applications in the field and consult with site management on solutions.
• Communicate opportunities to Intralox customer account teams.
• Inspect conveyors to gather detailed technical information on opportunities for improvement.
• Communicate conveyor solution recommendations verbally and in written reports.
• Arrange and execute efficient travel on short notice, including occasional nights, weekends, and holidays if needed. 
• Always maintain a professional appearance.
• Focus service on Logistics & Material Handling customers in a particular geographic region in North America.
• Maintain reasonable access to a regional airport (preferably live within 1 hour) and drive or fly to visit customers. 
• Relentlessly self-evaluate, continuously improve, and strive for improved customer touches.

Position Requirements:

• A high school diploma or GED equivalent.
• At least two (2) years manufacturing, mechanical or agricultural experience.
• Strong mechanical background, ideally with experience in processing or conveying equipment.
• Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision. 
• Customer service-oriented personality and approach
• Excellent English verbal and written communication skills
• Computer proficiency, including demonstrated experience with Microsoft products.
• A valid driver’s license.
• Able to independently drive to appointments, lodgings, etc.
• Desire to travel regionally to North American customer locations, 70%+. A portion of travel will be within driving distance of your home location.
• Ability to lift 40 lbs. and climb ladders.

Preferred Qualifications:

• Preferred OSHA safety training certification