Care Team Assistant

PACE, a member of Empath Health is seeking a compassionate Care Team Assistant to join our interdisciplinary PACE team in Tampa, FL. In this role, the Care Team Assistant provides administrative support to the PACE Center which encompasses the clinic and/or day center.  Handles a variety of administrative duties to ensure accurate record keeping, comply with participant capacity for day center, adequate member flow through the clinic and support for some related marketing activities.

What is PACE?

The Program of All-Inclusive Care for the Elderly (PACE) is a unique care model designed to help older adults remain safe and independent in their own homes.

• Relationship-Based Care with Real Impact: Build long-term connections with participants, supporting them through all stages of care—this is a meaningful alternative to traditional inpatient or facility-based care.
• Team-Driven, Preventive Focus: Collaborate closely with physicians, social workers, therapists, and other clinicians in a proactive care model focused on prevention, wellness, and holistic well-being.

What You’ll Do

• Manages the PACE Center reception desk/Clinic reception desk
• Greet and assist participants, visitors, and vendors with professionalism and respect
• Manage phone calls, clinic schedules, transportation, and appointments
• Maintain confidentiality and accurately update participant medical records
• Prepare authorizations, correspondence, reports, and administrative packets
• Manage mail, supplies, and front desk readiness

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• High school diploma or general education degree (GED); 7 plus years in administrative, writing, office experience. PACE knowledge and experience a plus.
• A minimum of two (2) years in a medical setting (hospital, clinic, medical office, nursing home, etc.).  Has worked with the elderly and/or chronically ill.  Experience managing patient schedules and a busy front desk or office environment.
• Working knowledge of medical office, hospital and/or clinic environments including protocols, practices and, procedures.
• Proficient in the use of Microsoft Office products such as Word, Excel, and Outlook. Working knowledge of PowerPoint and Access.
• Must be able to create spreadsheets, letters, and tables independently.
• Knows how to use scheduling software and/or uses Excel to manage schedules.
• Familiarity with medical terminology and healthcare billing or claims.
• Data entry and database management using Electronic Medical Record (EMR) systems or equivalent systems.
• Ability to effectively and efficiently plan, prioritize and follow-up on responsibilities.

What You’ll Find at Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.