Enterprise Healthcare client has an immediate opening for a highly motivated Senior Digital Experience Product Manager to join their dynamic and growing team. All qualified candidates are encouraged to apply!
- What is the purpose of this team?
- What is driving this need? (ex. Backfill for FTE or CW, new project, business growth)
- Describe the surrounding team (team culture, work environment, etc.) & key projects.
- Do you have any additional upcoming hiring needs or is this request part of a larger hiring initiative? - Provide product leadership for the Contact Center Telephony domain, ensuring business needs are translated into executable technical roadmaps, delivery plans and functional requirements ensuring quality delivery.
- Product Managers are needed to cover critical in-flight and upcoming initiatives: Telephony Modernization, Avaya to AWS Connect Migrations, OE/AEP initiatives, and IVR Optimizations
- Highly cross-functional environment partnering with Experience Product Leads, Strategy, engineering/delivery teams, operations, analytics, QA, and business stakeholders. Work includes discovery, technical design, roadmap alignment, Agile delivery, backlog management, KPI/OKR measurement, and production readiness coordination and deployment support.
- Yes, this request is part of a larger hiring initiative to support the broader telephony modernization and digital experience transformation need.
Typical Day in the Role
- Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD).
- What are the performance expectations/metrics?
- What makes this role unique? - Facilitate discovery and technical design sessions; gather and document business and technical requirements; define capabilities, features, user stories, and acceptance criteria; groom and prioritize backlogs; coordinate dependencies; participate in Scrum ceremonies; review completed work and demo to stakeholders; and communicate roadmap, commitments, OKRs, KPIs, risks, and trade-offs to stakeholders.
- Clear product objectives and roadmap alignment; quality of requirements and acceptance criteria; backlog health and prioritization discipline; dependency/risk management; stakeholder alignment; delivery support against agreed commitments; measurable improvements tied to OKRs/KPIs such as call routing efficiency, IVR optimization, and member experience.
- Combines technical product management, contact-center telephony domain including Agentic AI, modernization delivery, Agile execution, and omnichannel/member-first experience design.
Bachelors
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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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