Manager Customer Accounts- Club-Dollar-Vet Distribution (Remote)

Pet-Ag, Inc. is a subsidiary of PBI-Gordon Companies focused on people, pets, and the places they go. The Manager, Customer Accounts position is responsible for managing and expanding revenue and distribution at designated customer accounts, acting as the main point of contact and ensuring company offerings meet customer needs.

Responsibilities:

• Achieve or exceed sales targets across assigned product lines by maintaining, growing, and expanding the existing customer base within designated channels
• Serve as a technical expert by providing advanced product knowledge and problem-solving support to customers, ensuring effective use and application of products while maintaining current, in-depth expertise across all product lines
• Develop and execute channel-specific selling strategies that drive sustainable top-line revenue growth
• Provide actionable market insights to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions
• Develop and deliver advanced go-to-market plans that demonstrate strong business acumen and the ability to influence and align stakeholders across the organization
• Plan, deploy, and manage trade and promotional resources to deliver measurable results and strong ROI in alignment with the approved business plan
• Demonstrate top-tier leadership behaviors by acting with an ownership mindset and accountability for results
• Build strong, consultative customer relationships by asking insightful questions to uncover opportunities and translating them into executable business plans
• Exhibit expert-level negotiation and relationship-building skills to drive mutually beneficial partnerships with customers
• Perform additional duties assigned to support business objectives
• Follow all company safety policies and procedures
• Participate in required safety training
• Report unsafe conditions, near misses, and incidents promptly

Requirements:

• Bachelor's degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience
• 3–5 years of progressive sales experience within the animal health, pet, or related industry
• Understanding of the omnichannel sales landscape, with the ability to generate demand through digital and eCommerce channels
• Highly developed customer service skills with a proven ability to build, maintain, and grow strong client relationships
• Results-oriented self-starter with a solution-focused mindset and the ability to operate independently
• Excellent verbal and written communication skills, including storytelling and executive-level presentation capabilities
• Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel
• Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook
• Willingness and ability to travel extensively, with expected travel ranging from 25%–70%
• 1 year of headquarters (HQ) responsibility supporting key Club, Dollar, Vet Distribution customers is preferred