Product Manager - B2B SaaS

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. The Product Manager serves as a champion for the customer, leveraging exceptional product instincts and data-driven decision-making to deliver world-class solutions within Avetta’s flagship SaaS platform.

Responsibilities:

• Serve as the voice of the customer, ensuring all product decisions enhance user experience and solve real customer pain points
• Work closely with UX designers to research, prototype, and validate solutions before implementation
• Lead customer communications related to product enhancements and roadmap, partnering with marketing to drive awareness and adoption of new capabilities
• Conduct customer interviews, usability tests, and data analysis to gather feedback and validate product assumptions
• Support the Product Leadership in identifying market gaps and emerging trends
• Monitor customer usage data and support tickets to identify areas for continuous improvement
• Act as a point of contact for internal teams with product-related inquiries, feature requests, and feedback
• Leverage key performance metrics to track the success of product features and inform future enhancements
• Work with data analysts and business intelligence teams to gather insights that inform product refinements
• Drive data-informed product improvements, defining KPIs for product performance and iterating based on measurable outcomes
• Work closely with engineering teams to refine feature specifications and ensure technical feasibility
• Partner with UX designers to ensure a customer-centric approach to product development
• Collaborate with marketing and customer success teams to craft messaging, product positioning, and user documentation
• Present feature updates and backlog progress to internal stakeholders and contribute to roadmap discussions led by senior leadership
• Serve as a subject matter expert for internal teams, providing insights on product capabilities, feature requests, and competitive positioning
• Act as a liaison between technical and non-technical teams, ensuring product requirements are well understood and executed effectively

Requirements:

• 4+ years of enterprise/commercial product management experience, particularly in SaaS and B2B software
• Experience in subscription-based business models
• Experience in B2C software in eCommerce or Online Directories is a plus
• Strong background in customer research, product discovery, and problem validation
• Proven ability in managing competing priorities, and driving execution
• Experience in an Agile/Scrum development environment with backlog management tools like Jira and Confluence
• Ability to engage in technical discussions with engineering and UX discussions with designers, bridging business needs with practical solutions
• Strong understanding of business metrics, analytics, and reporting tools to drive data-informed decisions
• Bachelor's degree in Computer Science, Business, Marketing, Information Systems, or a related field
• Certifications in Agile, Scrum, or Product Management (PDMA, CSPO, SAFe, Pragmatic Institute, etc.) are a plus
• Experience in B2B SaaS or Compliance/Risk Management software
• Exposure to machine learning, AI-driven insights, or automation in product development
• Background in enterprise third-party integrations, APIs, and cloud-based solutions
• Understanding of user behavior analytics tools (e.g., FullStory, Pendo, Amplitude, Google Analytics)
• Experience working in a global market, managing multi-region product requirements