Senior Customer Success Manager

NetSuite, a subsidiary of Oracle, is a leader in cloud solutions, helping customers maximize the value of their investments. The Senior Customer Success Manager will develop long-term partnerships with clients, ensuring high satisfaction and identifying opportunities for product expansion and upselling.

Responsibilities:

• Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle
• Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations
• Identify product expansion/up sell opportunities
• Work with larger clients
• Provide input into the CSM methodology and direction
• Act as mentor to newer CSMs on a voluntary basis

Requirements:

• 3 to 5+ years of experience
• Ability to read, write, and speak English