Sales Account Manager

SSW Advanced Technologies is seeking a highly organized, data-driven Account Manager to support two strategic OEM customers. This role is responsible for managing customer relationships, driving commercial performance, and providing disciplined account management practices that support long-term growth.

Responsibilities:

• Serve as the primary Account Manager for 2 appliance customer accounts
• Build and maintain strong customer relationships across purchasing, engineering, quality, and operations functions
• Track and manage account performance through a disciplined, data-based approach
• Maintain accurate CRM documentation, account activity records, and customer communication logs
• Monitor quote activity, track win/loss results, and identify opportunities to improve commercial performance
• Analyze customer trends, market share, revenue performance, and pricing strategies
• Support and lead Quarterly Business Reviews (QBRs) with customers and internal stakeholders
• Manage excess and obsolete (E&O) inventory issues and coordinate recovery plans when required
• Develop account forecasts and support sales planning activities
• Coordinate customer requests and issue resolution with engineering, operations, quality, supply chain, and plant teams
• Prepare and present account performance reports, business analyses, and customer updates
• Identify growth opportunities and support new business development efforts within assigned accounts
• Travel regularly to customer and manufacturing locations throughout the United States and Mexico

Requirements:

• Bachelor's degree in Business, Engineering, Supply Chain, Marketing, or related field
• Bilingual in English and Spanish (required)
• 3–8 years of experience in account management, customer service, sales support, program management, or commercial operations
• Strong analytical and critical thinking skills
• Experience working with CRM systems and customer account documentation
• Advanced proficiency in Microsoft Excel and PowerPoint
• Ability to interpret and communicate business data effectively
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Valid passport or ability to obtain one
• Willingness to travel domestically and internationally
• Experience managing OEM or manufacturing customer accounts
• Knowledge of pricing analysis, forecasting, and commercial business processes
• Experience conducting customer business reviews and presenting to leadership teams
• Familiarity with supply chain, manufacturing, or industrial environments
• Experience with market share analysis, revenue tracking, and sales performance metrics