Managing Director, Market Operations

Evolent is a company that partners with health plans and providers to improve outcomes for individuals with complex health conditions. The Managing Director of Market Operations will oversee client relationships and operational teams, ensuring compliance and driving performance while serving as a trusted advisor to clients.

Responsibilities:

• Lead and manage a portfolio of strategic projects and initiatives for key health plan client
• Proactively assess, validate, and prioritize client needs while translating feedback into operational improvements, product enhancements, and strategic initiatives
• Maintain compliance with federal and state regulations, contractual requirements, and company policies, procedures, and processes
• Plan, prioritize, direct, and schedule all projects and assignments ensuring all scheduled timelines are met
• Serve as trusted advisor and primary point of contact for client leaders; facilitate operational status meetings and communicate progress against service plans and other operational initiatives
• Monitor ongoing financial performance of the contract
• Monitor performance against service level agreements
• Coordinate service delivery across a matrixed operational model supporting many clients
• Provide technical guidance on problem definition and resolution
• Assist in recruiting, training, motivating, and developing a staff of highly skilled professionals
• Establish client quality objectives and benchmarks
• Provide the vision and leadership necessary to proactively identify and resolve operational deficiencies
• Adhere to all Evolent policies, procedures, and standards, within budgetary specifications, including time management, productivity, and accuracy of practice
• Promote individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency
• Support company-wide goals which contribute to the success of the organization
• Serve as preceptor, mentor and resource to less experienced staff
• Other duties as assigned

Requirements:

• 10+ years of healthcare experience in health plan operations or strategic partnership management
• Bachelor's degree OR equivalent work experience
• Demonstrated ability to effectively communicate and present at all levels of the organization, including at the C-level. Influence through effective stories to emphasize the value proposition of the partnership
• A tenacious partnership ethos with a relentless focus on follow through and maintaining trust
• The intellectual curiosity to get to the bottom of client issues and opportunities and the willingness to roll up sleeves and work toward solutions