Email Marketing Operations Manager-Full Time Remote

CDP Community is a Boston-based public benefit corporation that enhances the operational efficiency and revenue generation of public media organizations. They are seeking an Email Marketing Operations Manager to oversee the end-to-end email production process and support the email solicitation needs of their member stations.

Responsibilities:

• Coach and mentor the Email Production Specialists on the team, fostering a culture of precision, accountability, and continuous process improvement
• Build, test, schedule, and deploy email campaigns in Iterable
• Manage segmentation, dynamic content, catalogs, templates, snippets, and station-specific campaign variations
• Write, edit, and troubleshoot responsive HTML and CSS for email
• Manage the email solicitation calendar and coordinate campaign assets, requirements, deadlines, proofs, and approvals
• Conduct detailed quality assurance of copy, creative, links, tracking, audiences, suppression rules, personalization, and dynamic content
• Monitor deliverability metrics, investigate issues, and coordinate corrective action when needed
• Support IP warming and email onboarding activities for new MSB stations
• Track station participation (opt-ins and opt-outs) for all solicitations
• Maintain campaign documentation, and operating procedures
• Identify and implement improvements that strengthen quality, efficiency, and scalability
• Serve as the primary operational contact for email production questions and escalations
• Partner with SMFS, Digital Production, client services, data, and technology teams to execute campaigns accurately and on schedule

Requirements:

• Three or more years of hands-on experience producing and managing complex email marketing campaigns
• Experience building, testing, and deploying campaigns in an email service provider or marketing automation platform
• Strong HTML and CSS skills, including experience troubleshooting responsive email content
• Experience with segmentation, personalization, dynamic content, templates, and automated journeys
• Working knowledge of email deliverability metrics and troubleshooting practices
• Experience managing quality assurance, proofing, and approval processes
• Strong organizational skills and the ability to manage multiple campaigns and deadlines
• Exceptional attention to detail and commitment to accurate execution
• Strong written and verbal communication skills
• Ability to document workflows and explain technical concepts clearly
• Ability to work independently and collaboratively in a remote environment
• Bachelor's degree or equivalent professional experience
• Hands-on experience with Iterable, including: Campaigns and journeys, Segmentation, Catalogs or data feeds, Dynamic content, Templates and snippets, Reporting and deliverability tools
• Experience with Salesforce or another CRM platform
• Experience managing email programs with multiple clients, brands, business units, or localized campaign variations
• Experience in a high-volume email production environment
• Familiarity with email rendering and quality assurance tools
• Experience in nonprofit, fundraising, membership, public media, or another mission-driven environment