Manager, Product Solution Engineering

Intelex Technologies ULC is a global leader in Environment, Health, Safety, Quality, and Sustainability Management Software. The Manager of Product Solution Engineering will lead a team that collaborates across departments to enhance product adoption and drive innovation by delivering scalable solutions that meet customer needs.

Responsibilities:

• Leading, developing and growing a team of Product Solutions Engineers
• Creating a collaborative and engaging culture to reward effective product solutioning, creativity and long-term customer success
• Collaborating with the Product, Engineering and Quality teams to define the PSE craft and level of excellence
• Coaching Product Solutions Engineers to be technical advisors, solution consultants and expert generalists on the Inte platform
• Leading Solutions Engineers in cross functional initiatives and build partnerships with sales, services, support and marketing
• Identifying opportunities to scale the impact of the Solutions Engineering teams
• Building and maintaining internal relationships (Sales, Launch, Product) while advocating for prospective and current customers
• Identifying and owning initiatives to improve and develop the team’s craft and performance
• Coaching, mentoring, and developing the team through strong and frequent feedback

Requirements:

• Strong technical background, with demonstrated success in Professional Services, Support and/or customer-facing roles
• Experience working closely with or directly as a Solutions Architect individual contributor or leader
• Strong analytical abilities in visualizing, capturing information, and analyzing data to manage risk and solve complex problems
• Strong communication skills with the ability to tailor communication to senior leaders, key stakeholders, and teams
• Internal and external negotiation experience with the ability to work across team boundaries to build alignment
• Hands-on experience in team management that reflects a nimble and adaptive approach, thriving in fast-paced settings that encourage innovative problem-solving
• Demonstrated ability to inspire and lead teams in delivering technical solutions that align closely with customer needs and business objectives
• Exhibits strength in the 5 Expectations of Leadership
• Hire the Best People
• Set and Hold High Standards
• Create the Conditions for Success
• Invest in Strong Relationships
• Be Great Storytellers
• A desire to work in lean, agile work environments where resourcefulness and flexibility are highly valued