Site Reliability Engineering Manager

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits. They are seeking a Manager, Site Reliability Engineering (SRE) to lead their US-based SRE team, focusing on operational excellence and team development while actively participating in incident management and reliability initiatives.

Responsibilities:

• Lead, mentor, and develop a US-based team of Site Reliability Engineers
• Conduct regular 1:1s, performance reviews, and career development discussions
• Own hiring, onboarding, and retention efforts as the team scales
• Foster a culture of ownership, blameless postmortems, and continuous improvement
• Lead day-to-day production operations and ensure timely incident triage, resolution, and escalation
• Serve as an escalation point and incident commander for major production incidents
• Drive problem management and root cause analysis processes
• Carry PagerDuty on-call escalation responsibilities for critical issues
• Track and report operational KPIs, SLAs, and SLOs, including availability, MTTR, and incident trends
• Improve system reliability, observability, and resilience using Datadog and related tooling
• Drive automation, self-healing capabilities, and runbook maturity
• Partner with Development, DevOps, DevSecOps, and Engineering teams to embed reliability into the SDLC
• Contribute hands-on to tooling, automation, and technical reviews as needed
• Coordinate closely with SRE leadership in India to ensure seamless follow-the-sun coverage
• Represent the US SRE organization in cross-functional planning and operational reviews
• Communicate effectively with both technical and non-technical stakeholders
• Maintain high-quality documentation for incidents, postmortems, runbooks, and operational procedures
• Ensure adherence to healthcare and fintech compliance standards, including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST

Requirements:

• 5–8 years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering
• 1–2+ years of experience leading, mentoring, or managing engineers
• Demonstrated success operating in a player-coach leadership model
• Strong hands-on experience with production incident management and escalation processes
• Proficiency with Datadog or similar observability platforms
• Hands-on experience with Kubernetes and Docker in production environments
• Strong scripting or programming skills in PowerShell, Bash, Python, Java, or C#
• Experience with Helm, CI/CD pipelines, and deployment automation
• Working knowledge of ITIL processes and Agile methodologies
• Experience working with SQL, MySQL, or NoSQL databases
• Excellent communication and stakeholder management skills
• Willingness to participate in PagerDuty on-call escalation and work within a global follow-the-sun operating model
• Experience with cloud platforms such as AWS, Azure, or GCP
• Experience building or scaling SRE teams and on-call programs
• Experience defining and managing SLOs, SLIs, and error budgets
• Prior experience in the healthcare or fintech industry
• Knowledge of security and compliance frameworks relevant to regulated environments