Remote Customer Service (Healthcare)

Randstad Digital Americas is seeking dedicated and compassionate Customer Service Representatives to join their growing team. In this fully remote role, you will be a vital point of contact for members and healthcare providers, ensuring they receive clear, helpful, and timely support.

Responsibilities:

• Receive and respond to inbound calls from plan members and healthcare providers with professionalism and empathy
• Assist callers with inquiries regarding coverage details, claims, benefits, and general program information
• Accurately document all caller interactions and outcomes in our systems in real time
• De-escalate challenging situations using active listening, patience, and effective problem-solving

Requirements:

• High school diploma or equivalent required
• 2 years of experience in a relevant field
• Experience level: Experienced
• Prior college coursework is a plus
• Previous experience in an inbound call center, customer service, or healthcare support setting
• Primary residence located within Central (CST), Mountain (MST), or Pacific (PST) time zones is preferred