Customer Success Manager (Americas)

Filestage is a review and approval platform that helps teams streamline their content creation process. They are seeking a Customer Success Manager to own the customer journey, develop strategic success plans, and advocate for customer needs within the company.

Responsibilities:

• You own the customer journey and build deep relationships with your book of business. From onboarding through renewal (and everything in between), you guide your customers every step of the way. You make sure they feel supported, confident, and get maximum value from Filestage. You’re not just a point of contact—you’re a trusted partner who drives product adoption, encourages feature discovery, and helps customers see the long-term value of Filestage. You help them celebrate wins, identify growth opportunities, and make renewals and expansions feel like the natural next step
• You develop success plans that actually drive success. You work closely with each customer to understand their goals, challenges, and workflows. Then you build strategic success plans tailored to their industry, use case, and business priorities, helping them hit their targets with Filestage
• You spot risks before they become an issue. You keep a close eye on customer health, using data and insights to identify risks and opportunities early. Whether it’s low engagement or an upsell opportunity, you take action fast and thoughtfully
• You lead meaningful business reviews. You regularly meet with key decision-makers for strategic check-ins, sharing insights, aligning on goals, and adjusting plans where needed to keep everyone moving forward
• You turn customers into experienced users. You help customers become confident, experienced users of Filestage through personalized training, onboarding calls, webinars or support chats. You make sure Filestage becomes part of their daily workflow. Don't worry, our customers are friendly and don't bite 😉
• You advocate for your customers. You collaborate with Sales, Marketing, Product, Development and Support to bring the customer voice into every part of the business. You’re always thinking ahead, suggesting improvements and championing ideas that will make their experience even better

Requirements:

• You enjoy connecting with people
• You're passionate about customer success management and customer support
• You have experience in customer success management or account management
• Sales experience is highly valued
• You have business acumen and enjoy advising customers
• You take ownership
• You are filled with passion to take responsibility and to make things happen
• You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company
• You are a team player
• You understand that we can only be successful as a team
• You are fair, honest, and respectful
• You are ready to have a lot of fun
• You are fluent in English
• Speaking Spanish is a plus