Live Ops Manager

● Build, plan, execute and implement offers, events, cosmetic content, and other live content

● Provide live service excellence to our players

● Collaborate with PMs, Content Designers, QV, marketing, production, and other Live Ops Coordinators to ensure that our content releases, event pacing and communication meet the highest standards

● Review and suggest implementation optimizations by combining expert knowledge of the game’s content with understanding of players’ engagement and spend drivers

● Handling TIDs and localization

● Configuration of live events

● Detailed documentation of events and campaigns

● Communication with PMs, Designers, DDs, artists and the rest of the team

● Attention to detail & highly organized

● Problem-solving - be able to quickly address issues that arise during live configurations and coordinate solutions across multiple disciplines

● Result Driven - comfortable with fast-paced environments and able to learn new tools or processes quickly

● Excellent oral and written communication skills

● Passionate about games, what keeps players engaged, and what causes them to spend

● A keen interest in F2P games, or a willingness to get familiar with the space

● Some live experience (desired, not mandatory) - would help speed up the onboarding into live tools

● Cross-Disciplinary Collaboration

● Knowledge or willingness to learn tools like JIRA, Excel