Site Reliability Engineer

NationsBenefits is one of America's fastest-growing Healthcare FinTech companies, delivering innovative supplemental benefits and member engagement platforms. The Site Reliability Engineer II will ensure the reliability and performance of production platforms by monitoring system health and collaborating with various teams to troubleshoot and resolve incidents.

Responsibilities:

• Serve as the first line of response for production incidents
• Monitor, triage, troubleshoot, and resolve production issues
• Perform initial root cause analysis and escalate incidents when appropriate
• Communicate incident updates to stakeholders throughout the resolution process
• Monitor infrastructure and application health using Datadog or similar observability platforms
• Optimize monitoring alerts and reduce false positives
• Troubleshoot Kubernetes workloads, including pods, deployments, logs, and rollbacks
• Maintain high platform availability and performance
• Partner with Development, DevSecOps, Infrastructure, and Engineering teams to resolve production issues
• Participate in cross-functional troubleshooting sessions
• Recommend improvements to monitoring, tooling, and operational processes
• Collaborate effectively with global teams across multiple time zones
• Develop automation scripts and operational tools using:
• Support CI/CD pipeline monitoring and deployment reliability
• Contribute to self-healing and automated recovery solutions
• Maintain detailed incident documentation and post-mortem reports
• Follow security and compliance standards including:
• Participate in weekday production support as part of a global follow-the-sun model
• Participate in an on-call rotation for critical production systems as needed

Requirements:

• 3–5 years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering
• Hands-on experience with production incident management and troubleshooting
• Experience with Datadog or similar monitoring/observability tools
• Strong experience supporting Kubernetes and Docker environments
• Experience with SQL, MySQL, or NoSQL databases
• Familiarity with cloud platforms such as Azure, AWS, or GCP
• Experience working in high-availability production environments
• Excellent troubleshooting, analytical, and communication skills
• Ability to work weekday shifts in a global follow-the-sun support model
• Experience with CI/CD pipelines and deployment automation
• Knowledge of Helm Charts
• Understanding of ITIL processes and Agile methodologies
• Experience with scripting or programming using: Python, PowerShell, Bash, C#, Java
• Familiarity with security and compliance standards within Healthcare or FinTech environments