Apprentice Business Analyst

Gratia is a remote-first, apprenticeship-based platform focused on turning talent's potential into fulfilling global careers. The Apprentice Business Analyst role involves hands-on execution in processing claims, managing data reporting, and resolving escalations, providing a foundation in business analysis and operations.

Responsibilities:

• Process documentation, claims, and data reports strictly following standard operating procedures
• Identify and flag anomalies, missing information, or process breaks to senior team members before they become bigger issues
• Communicate directly with customers and internal stakeholders to resolve escalations and answer questions clearly
• Maintain and update tracking spreadsheets or internal systems to ensure accurate daily reporting
• Manage conflicting priorities and deadlines, communicating trade-offs to your team when urgent requests arrive

Requirements:

• BS degree or equivalent practical experience
• Up to 2 years of experience in an operations, administration, data entry, or customer-facing role (recent graduates are welcome)
• High attention to detail and the discipline to follow multi-step processes accurately without cutting corners
• Strong problem-solving instincts with a clear understanding of when to investigate an issue and when to escalate it
• Excellent written and spoken English skills, with the ability to communicate empathetically during customer or stakeholder escalations
• A flexible schedule that allows for a consistent daily overlap with US business hours
• Fluency in Spanish is ideal