Senior Product Manager, Payments

Automattic is a company known for its diverse range of products including WooCommerce and WordPress.com. They are seeking a Senior Product Manager for WooCommerce Payments to lead product direction and execution, focusing on improving merchant and shopper experiences while collaborating closely with cross-functional teams.

Responsibilities:

• Own product direction and execution for a key part of the payments product area, with clear goals, priorities, and measurable outcomes
• Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability
• Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust
• Use data, support signals, and merchant feedback to decide what to work on next, define success measures, and make tradeoffs explicit
• Work closely with priority payments partners (including Stripe and PayPal) to improve integrations, ship changes, manage dependencies, and resolve issues
• Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions

Requirements:

• 7+ years in product roles, with senior IC experience owning complex problem spaces and influencing cross-functional teams through clarity of communication and precision of execution
• 4+ years in payments or fintech, ideally on products operating at scale; experience with large or global launches is a plus
• Strong product judgment. You can make good calls in messy situations and don't need perfect information to move forward
• Comfort working on critical, high-trust systems where reliability matters and small changes can have outsized impact
• Ability to work deeply with engineers and designers on complex problems, including technical constraints and tradeoffs
• Strong analytical habits and a practical approach to metrics, dashboards, and instrumentation
• Clear written and verbal communication in a distributed, async environment
• Familiarity with WooCommerce, WordPress, or open-source ecosystems is a plus