Senior Product Designer

Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. They are seeking a Senior Product Designer to lead human-centered design efforts for a federal healthcare modernization initiative, integrating design practices into the software development lifecycle.

Responsibilities:

• Serve as the primary UX design lead embedded within a product team
• Integrate design, discovery, and usability considerations directly into Agile product development processes
• Translate complex regulatory, operational, and business requirements into usable interaction models and product workflows
• Lead the creation and iteration of user flows, information architecture, wireframes, high-fidelity mockups, interactive prototypes, journey maps, and service blueprints
• Collaborate closely with product managers and engineers to clarify requirements, reduce ambiguity, and support informed product decisions
• Ensure user needs and research insights are incorporated into backlog refinement, sprint planning, and roadmap conversations
• Design solutions that support accessibility, equity, and compliance with Section 508 and WCAG standards
• Evaluate implemented solutions to ensure alignment with design intent and usability best practices
• Identify opportunities to improve usability, reduce administrative burden, and streamline complex professional workflows
• Lead discovery and research activities to better understand user needs, workflows, and operational challenges
• Plan and facilitate research methods such as user interviews, usability testing, workflow analysis, and concept validation sessions
• Synthesize research insights into clear design opportunities and product recommendations
• Translate research findings into experience concepts, interaction models, product workflows, and prototype solutions
• Collaborate with UX researchers when specialized or large-scale research initiatives are required
• Ensure research insights are incorporated into design decisions, backlog refinement, and product roadmap conversations
• Guide teams in connecting research insights to product decisions and design direction
• Collaborate with UX researchers to incorporate user insights into product design decisions
• Partner with specialized UX researchers, designers, and analytics teams across the program to coordinate research efforts and ensure insights inform product design decisions
• Work closely with other designers across the program to ensure consistency and alignment across products
• Contribute to the development and adoption of shared design systems and reusable experience patterns
• Help establish best practices for integrating human-centered design into Agile delivery environments
• Support alignment across multiple product teams by sharing insights, patterns, and lessons learned
• Mentor junior designers or product team members in design thinking and human-centered practices
• Help mature Tria’s human-centered design capabilities across programs
• Contribute to reusable frameworks, playbooks, templates, and design practices
• Participate in internal knowledge-sharing forums and communities of practice
• Support proposal efforts and solution shaping related to digital transformation and human-centered design
• Help position Tria as a leader in modern, AI-augmented human experience delivery within the federal space

Requirements:

• 7+ years of experience in UX design, product design, human-centered design, or related disciplines
• Demonstrated experience leading design efforts for complex digital products or enterprise systems
• Demonstrated ability to lead both research and design activities across the product lifecycle
• Experience collaborating with specialized research, analytics, or design teams within large product organizations
• Experience working within Agile development environments and collaborating closely with product and engineering teams
• Strong expertise in interaction design, information architecture, and workflow design
• Proficiency in modern design tools such as Figma and collaboration tools such as Miro or FigJam
• Experience translating complex business, policy, or regulatory requirements into usable digital experiences
• Knowledge of accessibility compliance including Section 508 and WCAG 2.1 or higher
• Strong facilitation and communication skills with the ability to engage both technical teams and stakeholders
• Experience contributing to or maintaining design systems
• Ability to obtain and maintain a Public Trust clearance
• U.S. Citizenship required
• Using AI tools to accelerate design workflows, including ideation, wireframe exploration, and documentation
• Leveraging generative AI to support design artifacts such as user flows, interaction concepts, and usability test materials
• Applying AI responsibly within design processes while maintaining privacy, ethical standards, and human judgment
• Designing AI-enabled and agentic experiences with attention to trust, transparency, explainability, and human oversight
• Evaluating AI-driven features and workflow automation systems from a usability and risk perspective
• Experience supporting federal healthcare modernization initiatives
• Experience designing systems used by healthcare professionals or administrative staff
• Experience designing enterprise workflow systems, reporting systems, or operational dashboards
• Experience designing AI-enabled tools, decision-support systems, or workflow automation platforms
• Experience contributing to DesignOps, ResearchOps, or internal capability development
• Familiarity with tools such as Figma, Miro, Dovetail, UserTesting, Optimal Workshop, or similar platforms