Project Manager (Implementation)

Embrace Software Inc is a market-leading provider of mission-critical payment and document processing software for government agencies across North America. The Project Manager (Implementation) is responsible for the implementation of technology products, working closely with customers to meet business objectives and managing project tasks across cross-functional groups.

Responsibilities:

• Creates and executes project work plans and revise as appropriate to meet changing needs and requirements
• Identifies resources needed and assigns individual responsibilities
• Manages day-to-day operational aspects of a project and scope
• Reviews deliverables prepared by team before passing to client
• Effectively applies our methodology and enforces project standards
• Prepares for engagement reviews and quality assurance procedures
• Minimizes our exposure and risk on project
• Ensures project documents are complete, current, and stored appropriately
• Tracks and reports team hours and expenses on a weekly basis
• Analyzes project profitability, revenue, and margins
• Sets and manages client expectations. Develops lasting relationships with client personnel that foster client ties
• Communicates effectively with clients to identify needs and evaluate alternative business solutions

Requirements:

• PMP certification is required
• Bachelor's Degree and five or more years of Project Management experience with implementing large scale technical software
• Must be willing and able to travel up to 30% of the time to support client engagements and project implementation activities
• Creates and executes project work plans and revise as appropriate to meet changing needs and requirements
• Identifies resources needed and assigns individual responsibilities
• Manages day-to-day operational aspects of a project and scope
• Reviews deliverables prepared by team before passing to client
• Effectively applies our methodology and enforces project standards
• Prepares for engagement reviews and quality assurance procedures
• Minimizes our exposure and risk on project
• Ensures project documents are complete, current, and stored appropriately
• Tracks and reports team hours and expenses on a weekly basis
• Analyzes project profitability, revenue, and margins
• Sets and manages client expectations. Develops lasting relationships with client personnel that foster client ties
• Communicates effectively with clients to identify needs and evaluate alternative business solutions
• Facilitates team and client meetings effectively
• Holds regular status meetings with project team
• Effectively communicates relevant project information to superiors
• Delivers engaging, informative, well-organized presentations
• Resolves and/or escalates issues in a timely fashion
• Understands how to communicate difficult/sensitive information tactfully
• Possesses general understanding in the areas of application programming, database and system design
• Demonstrates ability to analyze complex issues and design appropriate solutions
• Possesses a thorough understanding of our capabilities
• Maintains awareness of new and emerging technologies and the potential application on client engagements
• Challenges others to develop as leaders while serving as a role model and mentor
• Manages the development of team by ensuring, when possible, that project tasks are in line with corporate objectives
• Inspires coworkers to attain goals and pursue excellence
• Identifies opportunities for improvement and makes constructive suggestions for change
• Manages the process of innovative change effectively
• Remains on the forefront of emerging industry practices
• Consistently acknowledges and appreciates each team member's contributions
• Effectively utilizes each team member to his/her fullest potential
• Motivates team to work together in the most efficient manner
• Keeps track of lessons learned and shares those lessons with team members
• Mitigates team conflict and communication problems