Enterprise Customer Success Manager

UVeye is a company that is redefining vehicle safety and reliability through AI-powered vehicle inspection systems. The Enterprise Customer Success Manager will be responsible for developing and executing strategies to drive the adoption and expansion of UVeye’s solutions within major OEM organizations, while building strong relationships with key decision-makers.

Responsibilities:

• Serving as the main point of contact for our OEM & logistics client(s) and establishing and developing long-lasting, reliable relationships with decision makers on all levels and in all relevant functions
• Acting as a liaison between our clients and our internal teams to ensure the timely and successful delivery of our solutions
• Identify opportunities on a regular basis for additional deployments or development opportunities with our clients and build action plans to complete
• Create and align cross-divisional customer strategy with customer and product business units
• Lead product demos and pilot deployments for prospective and current OEM & logistics customers, ensuring successful execution and alignment with client objectives
• Lead on boarding process post installation and through the hand off to customer use of UVeye system and solutions
• Monitor and improve the status and health of the customer relationship; including client feedback, definition of follow-up tasks, and ensure effectiveness
• Measure, monitor, and influence customer targets and strategies, and complete monthly and/or quarterly business reviews
• Assist customers with maximizing the value that they receive from the products and the relationship overall. Monitor internal sentiment, offer and provide platform education and training on an as-needed basis
• Travel to customer locations to support onboarding and system training activities

Requirements:

• 5+ years of experience in Enterprise Account Management, Strategic Sales, or Customer Success, preferably in SaaS, automotive tech, or industrial solutions
• Proven track record of managing and expanding high-value enterprise accounts, including upsell, cross-sell, and multi-site deployments
• Experience working with OEMs, logistics providers, dealerships, or fleet management organizations
• Strong ability to engage and influence complex stakeholder groups, including executives, engineering, and operations leaders
• Strategic and consultative mindset, with experience in building and executing account growth plans
• Experience leading product demos, pilots, and enterprise implementations from pre-sale through post-deployment
• Strong commercial acumen with a data-driven approach to customer performance and ROI
• Experience conducting business reviews (QBRs/MBRs) and aligning customer goals to business outcomes
• Highly organized with strong project management skills; able to manage multiple complex accounts simultaneously
• Technical proficiency with CRM systems and analytics tools
• Automotive, OEM, Fleet, or Logistics experience
• Bachelor's degree in Business, Engineering, Computer Science, or related field