Market Operations Manager

TailorCare is transforming the experience of specialty care with a personal, evidence-based approach to improving patient outcomes. The Market Operations Manager will support market priorities, maintain accurate information, and coordinate cross-functional follow-ups to ensure operational workflows remain on track.

Responsibilities:

• Develop working knowledge of assigned markets, client priorities, operational workflows, and key stakeholders. Maintain accurate market information, track action items, prepare materials, and identify basic operational needs or gaps
• Maintain accurate inputs and track assigned metrics, action items, and reporting needs. Identify basic trends, gaps, or data questions and prepare clear updates for internal stakeholders
• Manage assigned tasks, meeting follow-ups, documentation, and project details with accuracy and timeliness. Keep stakeholders informed, track open items, follow through on commitments, and escalate delays or barriers early to Directors/Senior Directors
• Work effectively with Growth, Clinical Operations, Data/Analytics, Finance, and other partners to gather information, coordinate next steps, and support market needs
• Prepare clear updates, meeting notes, and follow-up communications. Demonstrate responsiveness, professionalism, and sound judgment when interacting with internal partners and selected client/market contacts
• Identify recurring process gaps, handoff issues, or inefficiencies in assigned work. Suggest practical improvements, support documentation of updated workflows, and help maintain accurate information in CRM or market tracking tools
• Support relationship management through preparation, follow-up, responsiveness, and accurate information sharing. Build credibility with internal partners and selected client/market contacts
• Understand market priorities and support execution of plans created by Directors/Senior Directors. Help translate strategy into tasks, timelines, and stakeholder follow-up
• Identify potential issues early, gather relevant context, and escalate appropriately. Communicate risks clearly, track follow-up, and support resolution by ensuring the right information reaches the right stakeholders
• Capture market feedback, client questions, operational pain points, and emerging themes. Share insights with appropriate internal partners to support continuous improvement
• Other duties as assigned

Requirements:

• 5 -7 years of experience in market operations, client operations, account management, healthcare operations, or a related field
• Demonstrated ability to manage multiple workstreams, track deliverables, and follow through on commitments in a fast-paced environment
• Strong organizational skills with high attention to detail and accuracy
• Experience working cross-functionally with internal stakeholders across multiple teams or functions
• Clear written and verbal communication skills; ability to prepare meeting notes, status updates, and follow-up communications for internal audiences
• Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events
• Familiarity with CRM tools, project tracking software, or operational workflows preferred
• Experience in healthcare, managed care, or a value-based care setting is a plus