Senior Business Analyst, Operations Analytics - Remote

Walgreens is a company that proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. The Senior Business Analyst in Operations Analytics will be responsible for data collection and analysis to support strategic planning and program implementation within Pharmacy & Retail Operations.

Responsibilities:

• Responsible for collecting, summarizing data and providing analysis that will assist Pharmacy & Retail Operations management in both long- and short-range strategic planning, and the development and implementation of programs
• Maintains a comprehensive understanding of business processes and practices pertaining to all aspects of Pharmacy & Retail Operations within the Retail Hub
• Provides more complex analysis of corresponding data to build business case for system and operational procedure changes, enhancements, development of functional specifications or interface opportunities with costs and or return on investment summarized
• Serves as operation point of contact for various projects to drive project execution. Communicates relevant project information to stakeholders, both corporately and in the field
• Collects, analyzes, makes specific recommendations, and presents information pertaining to proposed programs to meet the business and strategic goals of Pharmacy & Retail Operations and the Company. Manages complex ad-hoc projects and analyses, as needed
• Plans, designs and deploys appropriate reports and tools
• Collaborates across Pharmacy & Retail Operations, IT, legal and regulatory, process improvement teams, and others, to develop operational solutions
• Coaches, mentors, guides, and provides oversight to less senior Business Analysts

Requirements:

• Bachelor's Degree and at least 1 year of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions; OR, High School Diploma/GED and 4 years of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
• At least 1 year of experience querying databases (for example: SQL, Golden, Business Objects, EDW, SAS and/or SQL Server)
• Experience in identifying operational issues and recommending and implementing strategies to resolve issues and problems
• Experience communicating the impact of business analysis results to business leaders
• Intermediate to Advanced level skill in Microsoft Word, PowerPoint, and Excel
• Bachelor's Degree in Industrial Engineering, Operations Research, Systems Engineering, Mechanical Engineering, Chemical Engineering, Software Engineering, or another engineering discipline; Industrial Engineering strongly preferred
• Experience applying engineering, Lean, Six Sigma, process improvement, or structured problem-solving methods to operational workflows, productivity, quality, turnaround time, cost, service level, or capacity-related metrics
• Working knowledge of SQL, including ability to write or modify queries, join tables, investigate data anomalies, validate business logic, and support repeatable reporting processes
• Demonstrated ability to develop, maintain, or improve Power BI dashboards and reports using defined business logic, validated data sources, and operational metric definitions
• Strong critical thinking, analytical, and root cause analysis skills, including ability to distinguish between true operational performance issues and data quality, logic, or source-system issues
• Experience defining, calculating, validating, and reporting operational metrics such as turnaround time, cycle time, volume, productivity, quality, backlog, service level, or exception rates
• Ability to partner with operations and cross-functional teams to understand existing reports, document metric definitions, evaluate data sources, and transition reporting ownership into the business team
• Experience translating process knowledge into data validation logic, identifying discrepancies, and recommending corrective actions
• Experience presenting insights, opportunities, risks, and recommended actions to operational leaders in a clear and concise manner
• Pharmacy, healthcare operations, retail operations, fulfillment, logistics, supply chain, or regulated operations experience preferred