Customer Manager

Acosta is a part of Acosta Group, specializing in retail sales services, digital strategy, and business intelligence. They are seeking a Customer Manager to manage business within designated customer accounts, focusing on driving sales and market share growth.

Responsibilities:

• Achieve Sales Goals: Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost
• Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success
• Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results
• Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers’ expenditures at the customer
• In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers
• Trade Marketing: Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer
• Budget Adherence: Operate within the designated budget, ensuring efficient use of resources
• Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration
• Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests
• Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives
• Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration
• Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success
• Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems
• Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations
• Special Projects: Complete special projects as requested, contributing to the overall success of the team

Requirements:

• Bachelor of Arts Degree or equivalent work experience
• A minimum of six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets
• Expertise in Microsoft software, including PowerPoint, Excel, Word, and Outlook, along with thorough knowledge of web-based applications
• Excellent presentation and communication skills are a must
• Ability to handle multiple projects simultaneously with strong organizational skills
• Sales administration or finance experience is preferred