Product Management Director – Outbound Contact Center Solutions

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Product Management Director will play a critical role in evangelizing Five9’s Outbound Contact Center SaaS solution to the market, bridging product strategy, customer engagement, and field enablement. This role focuses on proactive customer outreach and ensuring compliance while driving revenue and improving customer loyalty.

Responsibilities:

• Act as the face of Five9’s outbound portfolio in customer meetings, executive briefings, and analyst sessions
• Discover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach
• Showcase how enterprises can stay compliant (e.g., TCPA, Reg F, FDCPA) while achieving measurable ROI
• Continuously identify new opportunities where proactive engagement keeps Five9’s solutions relevant
• Equip presales and sales teams with outbound-specific positioning, messaging, demos, and compliance differentiators
• Partner with go-to-market teams to accelerate subscription growth in North America
• Engage directly in strategic deals, mapping outbound capabilities to customer business objectives
• Capture customer feedback, compliance trends, and market signals to evolve the roadmap
• Prioritize capabilities like multi-channel campaign orchestration, predictive dialers, agentless outreach, and AI-driven engagement optimization
• Collaborate with engineering and UX to ensure product development aligns with enterprise requirements for scale, compliance, and ROI measurement
• Serve as Five9’s outbound solutions evangelist at industry events, advisory boards, and analyst briefings
• Promote thought leadership around next-gen outbound engagement, including AI-assisted campaigns, omnichannel orchestration, and regulatory readiness
• Position Five9 as the leader in outbound innovation, differentiating from inbound-centric providers

Requirements:

• 10+ years in Product Management, Presales, or related roles within SaaS, CCaaS, or enterprise communication technology
• Proven track record in market evangelism and customer engagement for outbound or proactive communication solutions
• Strong domain expertise in outbound contact center strategies, including dialers, campaigns, and multi-channel engagement
• Familiarity with compliance regulations (TCPA, Reg F, FDCPA, HIPAA) impacting outbound communications
• Experience aligning SaaS roadmaps with revenue-driving and compliance-sensitive use cases
• Exceptional communication and executive presence, with the ability to influence C-level stakeholders
• Bachelor's degree required; MBA or advanced degree preferred