Business Operations Analyst

Pathways is a leader in behavioral health care, providing community-based mental health and human services. The Business Operations Analyst supports California Operations through project management, data analytics, contract administration, and compliance initiatives to improve operational effectiveness.

Responsibilities:

• Lead operational projects and strategic initiatives from planning through implementation and completion
• Develop project plans, timelines, milestones, and performance metrics to ensure successful outcomes
• Evaluate project requirements, risks, resource needs, and dependencies and recommend corrective actions when needed
• Analyze project performance and provide recommendations regarding operational improvements and resource allocation
• Prepare and present project status updates, analyses, and recommendations to leadership and stakeholders
• Develop and maintain operational dashboards, reports, scorecards, and performance metrics
• Analyze operational, contractual, and business performance data to identify trends, risks, and improvement opportunities
• Provide leadership with actionable recommendations based on data analysis and business intelligence findings
• Conduct ad hoc reporting and analysis to support operational, financial, and strategic decisions
• Evaluate data integrity and reporting methodologies and recommend process improvements
• Support contract administration processes, including tracking requirements, deliverables, renewals, and compliance obligations
• Assist with RFP development, proposal coordination, contract reviews, and operational implementation activities
• Support state operations leadership with compliance initiatives, audits, reporting, and special projects
• Collaborate with internal departments including Operations, Finance, Human Resources, Quality, and Leadership teams
• Maintain accurate project documentation, reports, and operational records
• Perform additional duties as assigned

Requirements:

• Demonstrated experience in business operations, analytics, project management, or operational support functions
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate findings into actionable recommendations
• Experience developing reports, dashboards, and performance metrics
• Strong organizational skills and ability to manage multiple projects simultaneously
• Excellent written, verbal, and presentation communication skills
• Advanced Microsoft Excel proficiency and strong experience with Microsoft Office applications
• Ability to work independently and exercise sound judgment in decision-making
• Strong attention to detail and commitment to accuracy
• Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, Data Analytics, Finance, Operations Management, or a related field
• Experience in healthcare, behavioral health, or human services environments
• Experience supporting contract management, compliance activities, or RFP processes
• Experience using reporting platforms, business intelligence tools, or dashboard development applications
• Knowledge of performance improvement methodologies and operational best practices