Community Marketing Manager

Mach9 is transforming civil infrastructure design with AI-powered geospatial tools. The Community Marketing Manager will create new ways for customers to connect with each other and the company, focusing on building a vibrant community and facilitating engagement through events and online interactions.

Responsibilities:

• Choose the right home for Mach9’s customer community, then design how it works: onboarding, moderation, and the activities that keep people coming back
• Build sustained participation by starting useful conversations, answering questions, and helping members learn from one another — then turn what works into repeatable playbooks
• Develop customers into advocates, contributors, speakers, and sources of referrals
• Plan and run recurring meetups, user groups, advisory sessions, and other customer programs, owning recruitment, programming, logistics, and follow-up
• Build partnerships with professional organizations like state surveying associations to create joint in-person events and grow a broader friends-of-Mach9 network
• Write customer stories and promote events in the customer newsletter and social content
• Advocate for customers and bring the questions, feedback, and ideas shared by customers to the product, engineering, and customer success teams