AWS Sr. Developer Node.js/TypeScript

TTEC Digital is seeking an MSP Sr. Developer to join their AWS Partner Practice. In this role, you will lead a team in managing AWS-based solutions for clients, focusing on operational stability, incident management, and continuous improvement initiatives.

Responsibilities:

• Leading daily standups and service review meetings with your internal team and clients as needed, covering ongoing incidents, change requests, and operational health
• Owning the operational stability of client AWS environments — monitoring, incident response, root cause analysis, and remediation
• Managing and executing change requests and enhancement work through Jira, including infrastructure-as-code updates using CloudFormation and Serverless Framework templates
• Collaborating with clients on roadmap planning, translating evolving business needs into actionable backlog items for your MSP team
• Mentoring junior developers on both technical skills and the discipline required for managed services: documentation, runbooks, and SLA awareness
• Staying current on the latest AWS services and broader cloud industry trends, proactively identifying opportunities to improve client environments
• Contributing to internal MSP best practices, tooling, and playbooks to improve team efficiency and service quality
• Handling professional conflict constructively — the lead has final say on technical decisions and is responsible for maintaining team morale and cohesion