Customer Success Manager

Education Advanced, Inc. is a rapidly growing educational technology company serving the K-12 education market. They are seeking a highly experienced Customer Success Manager / Project Manager to support the successful implementation and long-term success of Evaluation for the New Mexico statewide partnership.

Responsibilities:

• Perform all duties as a Customer Success Manager
• Serve as Project Manager for the New Mexico State Evaluation implementation
• Build trusted relationships with state, district, and school-level stakeholders
• Manage project milestones, timelines, deliverables, documentation, risks, dependencies, and follow-up actions
• Lead regular project check-ins, status updates, implementation meetings, and stakeholder communications
• Ensure clear alignment between New Mexico stakeholders and internal Education Advanced teams, including Product, Support, Implementation, Sales, and Leadership
• Support onboarding, training coordination, adoption planning, tickets and continued customer engagement
• Translates deliverables into actionable tools and resources within the software for all customers
• Monitor project progress, product adoption, usage trends, support needs, customer satisfaction, and risk indicators
• Identify customer risks early and create proactive action plans to support successful outcomes
• Capture customer feedback and field insights to inform product enhancements, support resources, and future statewide implementations
• Create and maintain scalable resources, playbooks, communication templates, and process documentation
• Serve as a trusted partner to New Mexico educators by providing guidance, support, and clear communication throughout the customer journey
• Be proactive about solving problems and removing barriers to customer success
• Occasional Travel Required
• Perform other duties as assigned

Requirements:

• 5+ years of experience in Customer Success, Project Management, Account Management, Implementation, or a related role
• Experience working in or closely with K-12 education
• Strong understanding of school district operations, educator evaluation processes, campus leadership, and state-level education initiatives
• Demonstrated ability to manage complex projects with multiple stakeholders, timelines, deliverables, and dependencies
• Excellent communication, facilitation, relationship-building, organizational, and problem-solving skills
• Ability to translate customer needs into clear internal action items and project requirements
• Ability to work independently in a remote environment with limited supervision
• Experience managing customer relationships through implementation, change, or transition
• Ability to collaborate effectively across departments and lead through influence
• Comfort using project management tools, CRM systems, customer success platforms, and productivity tools
• Customer-first mindset with a strong commitment to educator success
• Experience as a New Mexico school administrator, district administrator, or educational leader is strongly preferred
• Experience managing complex projects, including timelines, deliverables, stakeholder communication, documentation, risks, and follow-up actions
• Experience with educator evaluation systems, teacher appraisal processes, instructional leadership, or human capital/talent management in K-12 education
• Experience implementing software across multiple districts, regions, or statewide initiatives
• Experience with Evaluation, educator effectiveness platforms, or similar K-12 operational tools
• Experience or familiarity with data management, software implementation, and software development lifecycle (SDLC) best practices
• Experience with Salesforce, Gainsight, HubSpot, ChurnZero, Asana, Monday.com, Smartsheet, or similar tools
• Bilingual English/Spanish communication skills are a plus