Key skills
Call Center ExperienceData EntryBasic Computer ProficiencyBilingual Spanish/Englishwork in a fast-paced environmentCommunication
About this role
CTR Group is seeking Bilingual (Spanish/English) Customer Service Representatives to work remotely for our client, the Government agency FEMA. The role involves supporting a federal emergency response program by assisting individuals affected by natural disasters through customer service interactions.
Responsibilities:
- Answer inbound calls
- Provide information
- Assist callers with questions
- Document interactions
- Help connect people with available resources
Requirements:
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Basic computer proficiency and data entry skills
- U.S. Citizenship required
- Must be eligible to obtain a Federal Public Trust clearance
- Must pass a federal background investigation, including a credit check
- Reliable high-speed internet and dedicated workspace required
- High school or equivalent (Required)
- Customer Service : 2 years (Required)
- Bilingual (Spanish & English) customer service: 1 year (Required)
- Previous call center experience preferred
- Bilingual English/Spanish candidates encouraged to apply