Business Transformation Analyst

Brightway Insurance is one of the fastest-growing insurance agency systems in the United States. The Business Transformation Analyst drives policy servicing improvement, automation readiness, and technology optimization across the Engagement Center, utilizing data-driven insights to enhance efficiency and service delivery.

Responsibilities:

• Map current-state and future-state business processes and workflows to support transformation and automation initiatives
• Identify, evaluate, and prepare processes for AI automation and agentic process automation (APA), continuously scanning for new opportunities to improve efficiency, accuracy, and scalability
• Represent the Engagement Center in partnership with Engineering, Product, and technology teams to optimize and evolve the EC's policy administration
• Serve as a liaison to third-party vendor partners, providing goals, guidance, and leadership to drive performance, integration, and issue resolution
• Lead regular vendor performance and improvement sessions to track progress against goals and identify opportunities for enhanced service delivery
• Use analytics and operational data to identify and prioritize the processes and workflows with the greatest opportunity for improvement
• Gather, document, and validate business requirements tied to process, technology, and automation initiatives
• Coordinate project activities, timelines, deliverables, and dependencies across cross-functional teams
• Monitor progress on transformation initiatives and provide regular status updates to stakeholders and leadership
• Identify risks, issues, and roadblocks, and partner with stakeholders to develop mitigation plans
• Support testing efforts, including user acceptance testing (UAT), defect tracking, and validation of business and automation requirements
• Facilitate root-cause analysis for complex workflow or system issues and drive cross-department solutions
• Assist with change management, communication planning, training coordination, and implementation activities
• Develop and maintain process maps, standard operating procedures, project documentation, and reporting tools

Requirements:

• Bachelor's degree in Business, Operations, Information Systems, or related field, or equivalent experience
• 3-5 years of experience in business analysis, process improvement, transformation, or a related role
• Experience with process mapping and workflow documentation
• Strong analytical and data skills, with the ability to use metrics to identify and prioritize improvement opportunities
• Excellent communication and stakeholder management skills, including with technology and vendor partners
• Strong organizational skills with the ability to manage multiple initiatives and priorities simultaneously
• Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and Teams
• Experience working with Engineering, Product, or Technology teams
• Familiarity with AI automation, agentic process automation (APA), or robotic process automation (RPA) tools and concepts
• Experience managing or supporting third-party vendor relationships, including SLA oversight and performance governance
• Familiarity with Agile methodologies and project management tools such as Jira, Azure DevOps, Monday.com, or similar platforms