Product Technical Designer

Avalara is an AI-first company that specializes in cloud compliance solutions. They are seeking a Product Technical Designer to create impactful learning experiences and develop technical product training that enables learners to effectively use and troubleshoot complex products.

Responsibilities:

• Design and develop technical product training materials — including eLearning courses, workshops, and simulations — using backwards design and outcome-based development principles
• Partner with SMEs, product managers, and stakeholders to identify performance gaps and translate complex product functionality into structured, learner-friendly content
• Measure learning effectiveness using formative and summative assessments, applying frameworks such as Kirkpatrick's Levels of Evaluation to continuously iterate on and improve training materials
• Manage multiple instructional design projects simultaneously, maintaining version control and updating training content according to product release timelines

Requirements:

• 3+ years of experience designing and developing learning solutions in corporate, academic, or nonprofit settings
• Demonstrated experience applying backwards design, outcome-based development, or similar instructional frameworks
• Proficiency with eLearning authoring tools, multimedia design, and learning management platforms, including use of AI functionality within those tools
• Ability to develop clear, measurable learning goals aligned to product workflows and business needs
• Experience partnering with SMEs and cross-functional stakeholders to gather requirements and validate technical training content
• Bachelor's degree in Instructional Design, Education, Learning & Development, or a related field