Customer Service Representative (bilingual Spanish)

USAJOBS is seeking a Customer Service Representative located in the Small Business Administration (SBA), Office of Disaster Recovery and Resilience. The primary function is to deliver face-to-face support to individuals and businesses impacted by disasters and work directly with disaster survivors applying for loans.

Responsibilities:

• Provide Information about the Disaster Loan Program and assist with loan applications
• Assist disaster loan applicants to better understand the SBA Disaster Loan Program
• Offer guidance and support through the loan closing process and answer questions related to unsecured and secured loan closing documents, as applicable
• Conduct outreach activities in disaster impacted areas
• Educate applicants on disaster mitigation promoting proactive measures to minimize the impact of future disasters

Requirements:

• You must be a U.S. Citizen
• You must successfully complete a background investigation
• You must be able to obtain and maintain a Government travel credit card
• You may be required to serve a one-year probationary period
• One year of specialized experience, equivalent to the GS-07 grade level in the Federal service, obtained in either the private or public sector: Responding to a variety of customer inquiries from individuals, businesses, or members of the public by explaining program requirements, eligibility criteria, and available resources; and Working as a member of a team or group to achieve goals, objectives or metrics to produce deliverables while adapting to changing priorities; and Reviewing and evaluating financial criteria and supporting documentation including tax returns, income (profit and loss) statements, schedule of liabilities, balance sheets, and/or other financial documents
• 2 academic years of progressively higher-level graduate education
• Master's degree (or equivalent graduate degree such as LL.B. or J.D. as specified in qualification standards or individual occupational requirements) directly related to the position, examples include business administration, customer service management, marketing and other related fields
• A combination of education and experience. For example, 1 full year (18 semester hours or 27 quarter hours) of graduate-level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position
• BILINGUAL POSITION: Applicants will be required to demonstrate proficiency (ability to speak, read, and write) in both English and Spanish
• This position requires written and oral fluency in Spanish and English in order to assist non-English speakers with understanding SBA loan programs and to assist them in loan applications