Customer Communications Management (CCM) Lead / Senior Designer.

VBeyond Corporation is seeking an experienced Customer Communications Management (CCM) Lead / Senior Designer with strong expertise in Quadient Inspire. The successful candidate will lead the design and development of enterprise customer communication solutions across print and digital channels, working closely with various teams to ensure effective communication strategies.

Responsibilities:

• Lead the design and development of customer communication solutions using Quadient Inspire
• Design and develop complex document templates, correspondence, statements, notices, letters, and other customer-facing communications
• Translate business requirements into scalable CCM solution designs
• Develop and maintain reusable templates, components, content blocks, business rules, and communication workflows
• Work with Quadient Inspire Designer, Interactive, Scaler, Automation, and related components , depending on the implementation
• Design communications for multiple channels, including print, PDF, email, web, and digital delivery
• Integrate Quadient solutions with upstream and downstream enterprise applications, APIs, databases, and document-management platforms
• Define data mappings, transformation logic, business rules, and document-generation workflows
• Provide technical leadership, design reviews, coding standards, and best practices for the CCM development team
• Support performance tuning, troubleshooting, production issues, and root-cause analysis
• Participate in solution architecture discussions and provide recommendations for CCM modernization and platform enhancements
• Work with business stakeholders to understand communication requirements, regulatory needs, branding standards, and personalization requirements
• Coordinate with QA teams for functional, regression, integration, and performance testing
• Support deployment, release management, and migration of Quadient applications across environments
• Mentor junior developers/designers and provide technical guidance to project teams
• Prepare technical design documents, solution specifications, implementation guidelines, and operational documentation

Requirements:

• 10+ years of IT experience, with significant experience in Customer Communications Management
• 6+ years of hands-on experience with Quadient Inspire or comparable enterprise CCM platforms
• Strong experience with Quadient Inspire Designer and document composition
• Experience designing complex transactional and customer correspondence solutions
• Strong understanding of dynamic document generation
• Strong understanding of conditional content
• Strong understanding of personalization
• Strong understanding of reusable content/components
• Strong understanding of business rules
• Strong understanding of data transformation and mapping
• Strong understanding of batch and on-demand document generation
• Experience with XML, JSON, CSV, databases, APIs, and other structured data formats
• Experience integrating CCM platforms with enterprise applications
• Understanding of print streams and document/output formats such as PDF, AFP, PostScript, or similar formats
• Experience with enterprise deployment, version control, release management, and production support
• Strong troubleshooting and performance-analysis skills
• Ability to translate business requirements into technical designs
• Experience in highly regulated industries such as banking, insurance financial services
• Strong communication and stakeholder-management skills
• Bachelor's degree in computer science, Information Technology, or a related field
• Equivalent experience in system analysis and architecture design may be considered
• Demonstrated ability to lead technical teams and manage complex projects