Senior Project Manager - PMO-1

CSG is a company that empowers businesses to create unforgettable experiences. They are seeking a Senior Project Manager to organize and manage medium to large size projects, ensuring successful execution and alignment with business objectives.

Responsibilities:

• You will report to the Project Manager
• Organize and manage medium to large size projects and aid in program execution. - 60% of time
• Create project plans, monitor schedules and expenses that successfully deliver the project vision and requirements within the scope, time and quality constraints
• Provide metrics and reporting to ensure projects are on track
• Responsible for timely Risk/Issue identification and mitigation
• Manage matrix teams that span multiple internal organizations (Facility Operations, Platform Operations, Account Management, Finance, Accounting and Information Technology Development, etc.) and external customer/vendor organizations
• Collaborate with internal teams and customers to define project scope, objectives, timelines, and deliverables
• Manage project plans, risks, dependencies, and resource allocation
• Facilitate Agile ceremonies and ensure project progress is effectively tracked
• Build and maintain strong relationships with stakeholders across multiple business units
• Negotiate priorities and project plans to align business objectives with customer expectations
• Provide constructive feedback to team members and support the implementation of improvements
• Demonstrate openness to feedback and independently adapt approaches to achieve desired outcomes
• Work with data files and ensure the integrity and accuracy of project deliverables
• Coordinate technical aspects of Customer Communications Management solutions, including: Print and Mail, Electronic Statements and Email, SMS/Text and Interactive Messaging, Interactive Voice Response (IVR), Websites and Digital Channels, Field Force Management Systems, Database Platforms, Payment Card Industry (PCI) Compliance, Security-related initiatives

Requirements:

• Bachelor's degree or equivalent relevant professional experience
• Proven project management experience in a technology or software delivery environment
• Experience using Microsoft Office Suite
• Strong technical aptitude with knowledge of Customer Communications Management (CCM) products and solutions
• Experience working with data files
• Experience delivering projects using Agile methodologies
• Experience working within Software-as-a-Service (SaaS) environments
• Excellent communication, stakeholder management, and negotiation skills
• Ability to work independently while collaborating effectively within cross-functional teams
• Demonstrated ability to receive feedback and proactively adjust to achieve successful outcomes
• Project Management Professional (PMP) certification
• Experience using ADO
• Experience working within regulated or secure environments, including PCI and security-related initiatives
• Have exposure or experience in Smartsheet