Principal Product Manager - Access Control

Genesys is a leading company that helps organizations create better customer experiences through AI-powered experience orchestration. They are seeking a Principal Product Manager to lead the Access Control product team, focusing on authorization and governance capabilities to enhance customer experience operations.

Responsibilities:

• Define and execute the long-term product vision and strategy for Access Control and authorization capabilities across Genesys Cloud
• Own the outcomes-based roadmap for roles, permissions, policies, governance, delegated administration, and enterprise authorization experiences
• Re-imagine access control and governance experiences through AI-powered capabilities that improve usability, automation, intelligence, and administrative efficiency for enterprise customers
• Partner closely with engineering and architecture teams to design scalable, secure, and extensible platform capabilities that support the evolving needs of enterprise customers
• Collaborate with product teams across the Genesys platform to ensure consistent and unified access control experiences and frameworks
• Bring innovative and forward-thinking approaches to solving complex security and governance challenges, with a mindset focused on simplifying experiences and modernizing enterprise administration
• Engage with customers, partners, analysts, and field teams to understand pain points, validate opportunities, and prioritize high-impact solutions
• Translate complex customer and compliance requirements into intuitive product experiences that simplify administration while maintaining strong security controls
• Drive alignment across multiple stakeholders and teams to deliver large-scale platform initiatives and foundational capabilities
• Define success metrics, measure adoption and customer outcomes, and use data-driven insights to continuously improve the product
• Work closely with go-to-market, enablement, and customer success teams to support successful launches, customer onboarding, and adoption
• Serve as a thought leader and subject matter expert internally and externally with customers, partners, and industry analysts for platform governance, authorization models, and enterprise access management trends

Requirements:

• 8+ years of product management experience, with significant experience delivering enterprise SaaS or cloud platform capabilities
• Proven track record of defining and delivering complex platform products that require cross-functional collaboration across engineering, security, compliance, UX, and business stakeholders
• Must have relevant experience with access control concepts and enterprise authorization models such as RBAC, ABAC, identity and access management, governance, or enterprise administration, preferably within a SaaS vendor or highly relevant enterprise platform role
• Strong technical aptitude with the ability to work effectively with architects and engineering teams on platform-scale systems and APIs
• Experience balancing customer usability with enterprise-grade security and governance requirements
• Strong analytical and strategic thinking skills with the ability to define product strategy using customer insights, market trends, and business objectives
• Excellent communication and stakeholder management skills, including the ability to influence executive leadership and align distributed teams
• Demonstrated ability to lead initiatives in fast-paced, ambiguous environments with multiple dependencies
• Passion for creating intuitive administrative and governance experiences that improve customer outcomes
• Experience working on enterprise SaaS, cloud platform, or security-related products
• Familiarity with Customer Experience (CX), Contact Center as a Service (CCaaS), or enterprise communications platforms is highly regarded
• Demonstrated ability to influence cross-functional teams and drive alignment across complex organizational structures
• Strong understanding of enterprise customer needs and experience delivering solutions for large-scale organizations, with the ability to translate complex platform capabilities into simple, intuitive concepts and customer-centric use cases
• Ability to balance strategic thinking with execution and operational excellence
• Experience working in fast-paced environments with evolving priorities and multiple stakeholders
• Excellent written and verbal communication skills, including experience presenting to executive leadership and customers
• Passion for delivering customer-centric solutions and improving user experiences