Key skills
Risk Management
About this role
Job Title: Chargeback Analyst
Location: Draper, UT (Hybrid)
Location: Draper, UT (Hybrid)
This position will be a part of the Payment and Risk Operation team and will be responsible for:
- Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
- Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
- Processing chargebacks recon (Updating status of chargeback and review status)
- Communicate with customers regarding documentation requests via email and phonecalls
- Ensure Dispute milestones are met within a time frame
- Data entries related to chargeback
Professional Experience/Background to be successful in this role:
- Has at least 2 years chargeback of payment card risk management experience
- Has at least 2 years customer service experience
- Meet service level and performance requirements to deliver high quality work
- Possesses strong data analysis and investigative reporting skills
- Able to solve transaction or payment issues without complete process guidance
- Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
- Has strong skills of using Excel and other software to create spreadsheets, models and reports
- Ability to make sound judgment calls