Manufacturing IT Support
BLUE BALL, PA, United States
Contract
1 day ago
Key skills
SQLVB.NET.NETOracleServiceNowStakeholder ManagementCommunication
About this role
Title: Manufacturing IT Support Engineer
Location: Blue Ball, PA /Onsite
Duration: Full Time
Domain: Manufacturing
EAD
Video Interviews
Experience required: 8-12 years
JOB DESCRIPTION:
Must Have Technical/Functional Skills
Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
Stakeholder management, share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Good experience as a .Net developer
Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net
Good Experience on any SCADA platforms
Strong experience in database technologies of SQL, Oracle.
Interaction with SME s on functional issues
Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
Tracks and report progress to stakeholders
Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
Working with Manufacturing Customer will be an added advantage
Roles & Responsibilities
Day to day incident monitoring and resolution (Service Now preferred)
Interaction with client (IT & Business users) on functional issues
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Interaction with SME s on functional issues
Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
Tracks and report progress to stakeholders
Development of functionalities as per requirement provided y customer
Generic Managerial Skills, If any
Flexible
Excellent communication skills
Continuous learning attitude
Team worker
Meticulous
Location: Blue Ball, PA /Onsite
Duration: Full Time
Domain: Manufacturing
EAD
Video Interviews
Experience required: 8-12 years
JOB DESCRIPTION:
Must Have Technical/Functional Skills
Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
Stakeholder management, share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Good experience as a .Net developer
Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net
Good Experience on any SCADA platforms
Strong experience in database technologies of SQL, Oracle.
Interaction with SME s on functional issues
Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
Tracks and report progress to stakeholders
Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
Working with Manufacturing Customer will be an added advantage
Roles & Responsibilities
Day to day incident monitoring and resolution (Service Now preferred)
Interaction with client (IT & Business users) on functional issues
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Interaction with SME s on functional issues
Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
Tracks and report progress to stakeholders
Development of functionalities as per requirement provided y customer
Generic Managerial Skills, If any
Flexible
Excellent communication skills
Continuous learning attitude
Team worker
Meticulous