ContinuousRemote
Senior Customer Implementation Consultant (SaaS Automation - Financial Services)
United States of America
Full Time
3 hours ago
Visa Sponsor
Key skills
OpCon platformWindows administrationUnix administrationIBMi administrationAzure CloudBash scriptingPowerShell scriptingSQL scriptingNetwork managementSecurity managementCustomer service excellenceCollaborative partnershipSQLBashPowerShellAzureCustomer SuccessSales
About this role
Continuous is a company focused on intelligent automation for financial institutions, seeking a Senior Customer Implementation Consultant. This role involves implementing and optimizing the OpCon platform to deliver measurable value to clients while collaborating with various teams to enhance customer success.
Responsibilities:
- Implement, configure, and optimize OpCon and the suite of Continuous products and modules
- Own the full arc of customer engagements: from initial scoping and environment setup through upgrade delivery, automation buildout, and knowledge transfer
- Serve as a subject matter expert who not only delivers projects but shapes how we deliver them
- Contributing to documentation, internal tooling, and the development of your fellow Automation Consultants
- Support Sales with effort estimates
- Inform the Product team with field insights
- Help Customer Support distinguish services engagements from support needs
- Shadow another Automation Consultant through a full customer environment upgrade
- Be mentored through your first customer upgrade and then lead your first solo upgrade project
- Perform AppWorx to OpCon conversion projects for Fiserv DNA customers
- Deliver automation consulting services for assigned opportunities, identifying and building new automation workflows
- Deliver I&S documentation that raises the bar for how we deliver
- Serve as a subject matter expert on internal projects, assist Sales with technical scoping and work effort estimates, and support the Product team with field-sourced insights, bug identification, and product testing
Requirements:
- Experience in software implementation, business consulting, and technical training
- Broad technical knowledge across Windows, Unix, and IBMi administration
- Comfortable in various database environments
- Familiarity with Azure Cloud
- Ability to write clean scripts in Bash, PowerShell, and SQL
- Experience in network and security management
- Strong problem-solving skills
- Excellent customer service skills
- Ability to manage competing priorities across concurrent projects
- Strong organizational skills
- Accountability and ownership of tasks and deadlines
- Ability to work collaboratively across different teams