Customer Service Representative - HD
United States of America
Full Time
5 hours ago
$70,000 - $80,000 USD
No H1B
Key skills
Microsoft Office SuiteMicrosoft ExcelMicrosoft OutlookMicrosoft WordProduct Knowledge TrainingInventory MonitoringRetail Pricing SurveysProduct Quality InspectionMerchandisingTravel PlanningSales
About this role
Mendocino Forest Products is seeking a Customer Service Representative to manage a large region of Home Depot clients. This role involves building and maintaining relationships with store managers and associates while ensuring excellent customer service and product presentation.
Responsibilities:
- Conduct regular visits to assigned Home Depot stores, providing weekly travel itineraries to the Customer Service Manager
- Serve as the primary point of contact for assigned Home Depot stores, delivering responsive and professional customer service
- Build and maintain positive working relationships with Home Depot store managers, department supervisors, and associates
- Maintain product displays, point-of-purchase signage, and merchandising standards to ensure products are well presented
- Conduct product knowledge training for Home Depot associates to promote product awareness and sales
- Resolve store issues and customer claims promptly while coordinating with internal departments as needed
- Support sales growth by monitoring inventory levels, identifying out-of-stock conditions, and recommending replenishment
- Inspect lumber quality, address concerns with store personnel, and report quality issues to the appropriate departments
- Conduct retail pricing surveys and competitive market comparisons as assigned
- Communicate product updates, pricing changes, promotions, and market information to Home Depot store personnel
- Represent Mendocino Forest Products at Home Depot and company-sponsored meetings, training sessions, and promotional events
- Maintain accurate records and reports related to store visits, merchandising activities, customer concerns, and market observations
- Travel throughout the assigned territory and work occasional evenings and weekends as business needs require
Requirements:
- A high school diploma or general education degree (GED) equivalent
- Two years related experience or equivalent combination of education and experience is required
- Must have working knowledge of Microsoft Office Suite, Excel, Outlook, and Word
- Must maintain and carry a valid driver license and operate vehicles in accordance with company policy guidelines
- Associate degree or higher education desired