Director of Product Management - Program Operations - Remote

UnitedHealth Group is a global organization that delivers care aided by technology to improve health outcomes. The Director of Product Management - Program Operations will lead the strategy and execution for the Program Operations business, focusing on product portfolio performance and aligning investments with market demand to restore profitable growth.

Responsibilities:

• Develop and execute the product vision, strategy, and multi-year roadmap for the Program Operations business
• Own the product portfolio strategy and performance, including revenue growth, profitability, customer adoption, and market competitiveness
• Evaluate and rationalize existing products and investments to optimize the portfolio and focus resources on the highest-value opportunities
• Identify emerging market and product opportunities, customer needs, and strategic partnerships that drive growth, commercialization, and competitive differentiation
• Translate customer, regulatory, and market insights into product strategy and investment priorities
• Partner with technology and engineering teams to deliver secure, scalable, cloud-based solutions that meet client and regulatory requirements
• Collaborate with operations, implementation, sales, and customer leadership to ensure successful product adoption and customer outcomes
• Develop business cases, pricing strategies, commercialization plans, and investment recommendations for new and existing offerings
• Establish product governance, performance metrics, and KPIs to measure customer value, business performance, and financial outcomes
• Serve as the executive product leader for the Program Operations business, aligning cross-functional teams around a common vision and strategic priorities

Requirements:

• 10+ years of experience in State Government, Medicaid, or public sector healthcare technology
• 7+ years of progressive leadership experience leading strategic initiatives that drive business growth, market expansion, customer success, portfolio optimization, or commercialization
• Experience leading business, solution, or product portfolios with responsibility for financial performance, revenue growth, margin improvement, or business outcomes
• Solid understanding of Medicaid operations, including provider management, LTSS, prior authorization, program integrity, and/or government contact center solutions
• Demonstrated ability to translate customer, regulatory and market needs into strategic priorities, investment decisions, and measurable business outcomes
• Proven solid financial and business acumen with experience developing business cases, prioritizing investments, and evaluating business and product performance
• Proven ability to influence and align cross-functional leaders across technology, operations, sales, client organizations, and product
• Proven excellent executive communication, stakeholder management, and strategic planning skills
• Experience with cloud-native SaaS platforms, FedRAMP environments, and government security requirements
• Experience modernizing legacy technology, business, or solution portfolios and leading digital transformation initiatives
• Knowledge of state Medicaid programs, CMS regulations, and government procurement processes