ServiceNow HR Senior Project Manager

Stridepath Consulting is seeking a Senior Project Manager to lead large, complex ServiceNow projects and concurrent workstreams. The role manages delivery, risks, client relationships, agile ceremonies, operational readiness, pre-sales support, and mentorship of junior project managers.

Responsibilities:

• Oversee large, complex projects or multiple concurrent engagements
• Ensure smooth Sales-to-Delivery transitions and team onboarding
• Develop and deliver kickoff presentations with partners and executive-level clients
• Lead and advise clients through Change Control and scope management
• Serve as a trusted advisor, ensuring alignment, transparency, and trust in all communications
• Analyze CSAT trends to identify systemic issues and recommend improvements
• Facilitate weekly status meetings, reporting on scope, budget, risks, and issues
• Lead agile ceremonies across projects to drive organizational agility
• Ensure timely completion of stage sign-offs in alignment with NOW Create and SDM methodology
• Maintain weekly PSA updates and manage complex resource scheduling
• Lead operational readiness planning, including deployment and best practices
• Proactively assess risks, anticipate challenges, and resolve issues to limit escalation
• Advise clients on ServiceNow capabilities and leading practices
• Mentor Associate and Project Managers
• Participate in pre-sales activities to represent project management expertise
• Support Project Delivery Team initiatives to improve tools and processes
• Collaborate with OCM and consulting leaders on internal initiatives
• Champion and model Team-First, Humble, Innovative, and Service-Oriented values
• Promote transparency and accountability across all projects and teams
• Demonstrate expertise across multiple methodologies, tailoring approach to client needs
• Communicate with influence, building trust with executives and stakeholders
• Apply deep ServiceNow and industry expertise to deliver customer success

Requirements:

• • Professional Services Experience: 5+ years
• • ServiceNow Experience: 4+ years
• • ServiceNow CSA Certification
• • ServiceNow CIS–HR Certification
• • ServiceNow HRSD Professional Suite
• • Industry Project Management Certification (e.g., PMP, ScrumMaster)